Sr. Applications Administrator – Planview

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This role is responsible for the administration, support, optimization, and strategic evolution of the Planview platform and related portfolio, project, resource, and financial management processes at Early Warning. The position serves as the Subject Matter Expert (SME) for Planview and associated business processes, partnering with stakeholders across Technology, Finance, and PMO functions to ensure the platform effectively supports organizational planning, execution, governance, and reporting needs.

The role is responsible for application architecture, configuration, integrations, reporting, vendor management, user adoption, and continuous process improvement. The Senior Application Administrator will also provide support for additional assigned enterprise applications as needed.

Essential Functions

• Act as owner, primary administrator, and subject matter expert for Planview and assigned application(s), including portfolio, project, resource, and demand/capacity management processes.
• Provide application and system support for assigned application(s), including expert-level troubleshooting, root cause analysis, escalation to internal teams or vendors, and issue ownership through resolution.
• Architect, configure, and optimize Planview solutions to meet business requirements while maintaining scalability, security, data integrity, and alignment with administration best practices.
• Design, implement, and maintain integrations between Planview and enterprise platforms including Jira, Workday, financial systems, reporting tools, data warehouses, and other third-party applications.
• Establish and maintain governance, standards, controls, policies, procedures, and documentation for application administration, configuration, security, data management, and user support.
• Develop and maintain dashboards, reports, scorecards, and portfolio reporting standards to support executive decision-making and operational management.
• Analyze business processes, application incidents, and customer needs to identify root causes, inefficiencies, automation opportunities, and process improvements; implement solutions using platform capabilities, APIs, and workflow tools.
• Lead application enhancement and implementation projects including requirements gathering, configuration, testing, deployment, change requests, user documentation, training, and adoption support.
• Manage application lifecycle activities including performance monitoring, capacity planning, upgrades, patches, roadmap planning, license utilization, budget forecasting, procurement requests, vendor renewals, and vendor relationships.
• Provide timely and accurate status reporting, support audits and compliance activities, and uphold the company’s commitment to protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

• Bachelor's Degree in Information Systems, Computer Science, Business Administration, Finance, or related field, or equivalent combination of education and experience.
• 5+ years of experience administering enterprise SaaS applications.
• Excellent oral and written communication skills with the ability to interact effectively with all levels of management and staff.
• Strong analytical, problem-solving, and process improvement skills.
• Demonstrated experience gathering business requirements and translating them into technical solutions.
• Experience supporting vendor-provided enterprise applications.
• Experience managing application upgrades, integrations, testing, and vendor relationships.
• Self-starter with the ability to manage multiple priorities and projects simultaneously.
• Strong attention to detail and accuracy.
• Knowledge of software development lifecycle (SDLC), project management, and portfolio management concepts.

Preferred Qualifications

• 3+ years of experience administering Planview solutions
• Experience with Planview APIs, integrations