ERP Technical Manager

Sugartown Worldwide LLC

Job Type:

Regular

Brand Strategy
Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out. 
Our Brand vision statement is: “Create Your Sunshine, A Resort State of Mind”. 
Our Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.

Job Description

The ERP Technical Manager is responsible for leading the design, development, and ongoing optimization of our Microsoft Dynamics 365 for Finance and Operations (D365 F&O) platform. This role will be responsible for overseeing the technical architecture, integrations, system performance, and delivery of ERP enhancements in alignment with business needs. The Manager will have deep technical expertise in Dynamics 365 F&O, a strong understanding of ERP business processes (Finance, Supply Chain, Manufacturing, Retail, etc.), and proven leadership in managing technical teams and partners. 

 

A day in the life… 

• Lead the technical design, configuration, customization, and integration of Microsoft Dynamics 365 F&O. 

• Manage ERP technical roadmap, ensuring scalability, performance, and alignment with business strategy. 

• Oversee development and deployment of system enhancements, integrations, and extensions. 

• Collaborate with functional leaders to define technical requirements and translate them into actionable solutions. 

• Ensure adherence to Microsoft best practices, security standards, and governance policies. 

• Lead troubleshooting and root-cause analysis for complex system issues. 

• Stay current with Microsoft’s release updates and proactively plan upgrades and patches. 

• Drive continuous improvement initiatives and technical documentation. 
   

Qualifications for the Position 

• Bachelor’s degree in Computer Science, Information Systems, or related field. 

• 7+ years of hands-on experience with Microsoft Dynamics AX / D365 F&O. 

• Proven experience leading technical ERP teams or projects. 

• Expertise in X++, Power Platform, Azure DevOps, Data Entities, and Integration Frameworks. 

• Strong understanding of ERP modules (Finance, Supply Chain, Inventory, Procurement, Manufacturing). 

• Experience with Microsoft Azure services and environments. 

• Excellent communication, problem-solving, and stakeholder management skills. 

• Microsoft Certified: Dynamics 365 Finance and Operations App Developer Associate, preferred 

• Experience with Data Lake/Power BI Integrations, preferred 

• Prior ERP upgrade or global rollout project experience, preferred 

• Knowledge of retail or consumer goods industry processes, preferred 

• Experience with SOX compliance, preferred 

 

Our Core Values: The Lilly Way. Rooted in our bold, original, and inclusive brand outlook, these principles define how we do things The Lilly Way.