Service Coordinator Lead

We are Energy Systems, the leader in industrial power solution sales, service, and rentals.

With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

We are Energy Systems, the leader in industrial power solution sales, service, and rentals.

At Energy Systems, a subsidiary of Generac, our people help make the world safer, brighter, and more productive. United by our Values, people with diverse backgrounds and points of view work together to ensure our customers have peace of mind.

It’s a challenge, and an invitation. Most importantly, it’s an opportunity to join an industry leader. There’s never been a better time to work at Energy Systems. Our rapid growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture.

The Service Coordinator Lead position is responsible for creating jobs, answering incoming service calls, reporting on service department jobs and completions, new contract and renewals processing, and managing overall administrative workflow for the Service Department.  

These functions require electronic management of parts using company business systems.  In addition, this position requires supporting other personnel as needed. 

Major Responsibilities

• Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians  

• Organizing technician workload according to geographic, technical and timeliness requirements impacting mean time to repair and first time fix metrics

• Scheduling preventative maintenance and repairs with customers 

• Use specific customer portals as needed to manage all open work orders 

• Tracking open jobs and seeing them through to completion 

• Process new contracts and renewals in electronic management system 

• Meeting with the service operations team regularly 

• Support of other Service departmental roles on an as-needed basis  

• Mentoring other service coordinators to achieve optimal efficiency

• Train service team and provide guidance as needed 

• Serve on a rotating on-call team to respond to emergency calls, typically every four to five weeks 

Minimum Job Requirements

Education

• Associates or Bachelors degree in related field (or equivalent experience) 

Work Experience

• Three to five years of administrative experience in a service-related business 

• Three to five years of scheduling field technicians and/or customer service  

Knowledge / Skills / Abilities

• Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel) 

• General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude. 

• Incorporate time management skills by prioritizing work assignments. 

• Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company. 

• Must be able to handle high-pressure situations. 

• Customer satisfaction and mediation strategies.

• Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders. 

Preferred Job Requirements

Education

• Bachelor’s Degree in Business 

• Degree in Diesel Technology or a related field 

Knowledge / Skills / Abilities

• Working knowledge of business enterprise systems (e.g. FieldServio, SAP, etc.) 

• Proficiency in schematic and service documentation 

Compensation: Energy Systems is committed to fair and equitable compensation practices. The hourly rate for this role based in Shelton, CT is $26.39 - $36.98. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.

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