Network Communications/Principal Network Communications

RELOCATION ASSISTANCE: Relocation assistance may be available

CLEARANCE TYPE: Secret

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Defense Systems (DS) is seeking a well-qualified Voice Engineering Technician to join its dynamic team of technical professionals in the Huntsville, AL area. 

Roles and responsibilities will include:

• Provide technical support to clients, respond to their requests promptly by prioritizing and allocating them, monitor and resolve voice network issues, design, configure, implement, and provide support  for VoIP installations whenever the need arises, evaluate wiring problems and fix them, assess and state solutions for voice communication issues, plan and suggest systems management software and network hardware, customize network design and architecture so that it ensures compliance and capacity planning, take ownership for the entire configuration, make sure maintenance of routers, switches, and other devices in place for the voice systems, and ensure that voice services are reliable, scalable, and available.
• Identifying and resolving issues with voice communication systems, including audio and video equipment, test setups, and electronic components. 
• Working with other engineers to integrate and test new voice communication systems, ensuring they meet specifications. 
• Maintaining and supporting the hardware and software components of voice communication systems, including servers, routers, and related devices. 
• Creating and maintaining documentation for voice communication systems, including schematics, drawings, and reports on testing and maintenance activities. 
• Working with other engineering teams, such as software engineers and systems engineers, to ensure seamless integration of voice communication systems. 
• Strong understanding of electronic principles, including audio and video, and experience with troubleshooting equipment. 
• Ability to diagnose and resolve complex technical issues with voice communication systems. 
• Engineers interact with service team on unplanned incidents and maintenance activities.  They need to ensure maximum service accessibility, deliver network services for clients on essential equipment, and provide support to all technical teams.
• Hands-on experience with electronics and mechanical troubleshooting. 
• Knowledge of different VoIP protocols, SIP, RTP, MGCP, etc. will be beneficial. 
• Scripting experience in languages, such as Perl, Javascript, Python, etc.
• Monitoring ticket alerts to ensure customers service requests are attended to promptly. Responsible for minimizing downtimes to their clients/organization’s platforms and services.

This position may be filled at the Network Communications or Principal Network Communications level, depending on the years of experience candidates bring.

Basic Qualifications for Network Communications:

• Associate's degree and 3 years of related experience, or Bachelor’s degree and 4 years of related experience, or Master's degree and 2 years of related experience; a High School diploma or equivalent and 8 years of related experience may be considered in lieu of a completed degree.

Basic Qualifications for Principal Network Communications:

• Associate's degree and 6 years of related experience, or Bachelor’s degree and 5 years of related experience, or Master's degree and 3 years of related experience; a High School diploma or equivalent and 10 years of related experience may be considered in lieu of a completed degree.

Remaining Qualifications for Both Levels:

• Active DoD Secret level security clearance and the ability to maintain the required clearance as a condition of continued employment; the selected candidate will be required to obtain a Top Secret (TS) Department of Defense (DoD) security clearance based on customer and/or program requirements.
• The