Quality Assurance and Quality Control Manager

Summary: The Quality Assurance and Quality Control Manager is responsible for ensuring the consistent delivery of high-quality products by overseeing and managing both the Quality Control and Quality Assurance functions. This includes enforcing compliance with internal standards, regulatory requirements and customer specifications while driving continuous improvements efforts in the quality process. The QA/EC Manager will lead of team of Quality Engineers, a team of inspectors and quality professionals, support manufacturing processes and collaborate cross-functionally to resolve issues and improve reliability.

Key Responsibilities:

• Oversee both the Quality Assurance and Quality Control activities across the manufacturing plant.
• Develop, implement, and monitor in process and final product inspection standards and testing procedures.
• Ensure compliance with internal quality systems, safety protocols, and regulatory/legal standards.
• Investigate product quality issues, perform (RCA) root-cause analysis and lead corrective/preventive actions (CAPA)
• Develop quality documentation system including SOP’s, inspection plans and QA/QC records.
• Collaborate with engineering, operations and supply chain teams to review designs, materials, and manufacturing methods to ensure quality alignment.
• Schedule, assign, and supervise QA/EC staff activities while providing coaching and performance evaluations.
• Maintain calibration records for test equipment and ensure test equipment is functioning properly.
• Create and deliver training on quality standards, testing methods, and continuous improvement technologies.
• Report and analyze product quality trends and lead initiatives to reduce defects and scrap rates,
• Support audit (internal, customer, third-party) including documentation preparation and follow-up actions.
• Liaise with management to manage the QA/QC department budget and resources effectively.
• Contribute to team efforts by accomplishing related duties as assigned.

Requirements

Education:

• Bachelor’s degree in engineering, Industrial Technology, Quality Management, or a related field.

Experience:

• 5+ years of experience in Quality Assurance and/or Quality Control in a manufacturing environment
• Supervisory or team leadership experience required.
• Working knowledge of ISO 9001, TS16949, or other quality system standard.
• Strong familiarity with tools such as SPC, Six Sigma, FMEA, Root Cause Analysis and CAPA.
• Proficient in Microsoft Office Suite and quality management software, familiarity with ERP systems is a plus.
• Experience with mechanical inspection tools and equipment (i.e. calipers)

Skills:

• Quality system implementation and auditing
• Process validation and verification
• Strong analytical and problem-solving ability
• Excellent verbal and written communication
• Leadership and team0buiding skills
• Attention to detail and precision
• Time management and prioritization
• Ability to collaborate across department
• Adaptability in a fast-paced environment.

Work Environment:

• The primary workspace is in a manufacturing plant environment with occasional office-based responsibilities.
• Exposure