Senior Engineering Program Manager IS - Service Now

Senior Engineering Program Manager, IS -Service Now

The Senior Engineering Program Manager (IS – ServiceNow) is a leadership role within Enterprise Information Services at Providence. The position focuses on defining, designing, and delivering ServiceNow-based solutions and services that enhance caregiver experience and add organizational value. This role spans the entire lifecycle of ServiceNow solutions—from strategy and design to implementation and continuous improvement.

In addition to program leadership, the role includes:

• Working closely with stakeholders across business and technical teams to align priorities and ensure successful outcomes.
• Creating a clear vision and roadmap for ServiceNow initiatives that support organizational goals.
• Owning the product end-to-end, including backlog management, release planning, and continuous improvement.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications: 

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 5 or more years of related experience
• Strong program experience
• Strong project experience

Preferred Qualifications: 

• Experience in a Healthcare environment
• 5 or more years of ServiceNow experience
• Cross-functional Collaboration – Coordinating between engineering, clinical, and administrative teams
• Stakeholder Engagement – Communicating effectively with executives, clinicians, and technical staff
• Strategic Thinking – Aligning engineering programs with broader healthcare organizational goals
• Change Management – Leading teams through transitions, especially during tech upgrades or process shifts
• Data Analysis & Reporting – Using metrics to track program success and inform decision-making
• Process Improvement – Applying methodologies like Lean or Six Sigma to streamline operations

Salary Range by Location:

• AK: Anchorage: Min: $61.31, Max: $104.39
• AK: Kodiak, Seward, Valdez: Min: $63.91, Max: $108.82
• California: Humboldt: Min: $63.91, Max: $108.82
• California: Northern California - Except Humboldt: Min: $71.70, Max: $122.09
• California: Southern California: Min: $63.91, Max: $108.82
• Montana: Except Great Falls: Min: $49.36, Max: $84.05
• Montana: Great Falls: Min: $46.76, Max: $79.62
• Oregon: Non-Portland Service Area: Min: $57.16, Max: $97.32
• Oregon: Portland Service Area: Min: $61.31, Max: $104.39
• Texas – Lubbock, Levelland, Plainview: Min: $46.76, Max: $79.62
• Washington: Western: Min: $63.91, Max: $108.82
• Washington: Southwest - Olympia, Centralia: Min: $61.31, Max: $104.39
• Washington: Clark County: Min: $61.31, Max: $104.39
• Washington: Eastern: Min: $54.56, Max: $92.89
• Washington: Southeastern: Min: $57.16, Max: $97.32

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our