Site Operations Process Associate

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. 

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About the Role

We are hiring an Associate Operations Process Analyst to support the development of a data-driven operations environment. This role will focus on building dashboards, monitoring performance, and surfacing issues to the appropriate teams.

You will help create visibility into operational health, identify trends or gaps, and ensure the right stakeholders are informed. This is a strong entry-to-mid level role for someone who is analytical, detail-oriented, and interested in how data can improve real-world operations.

Location: This role is an in-person opportunity located at our South San Francisco, CA HQ. We will support relocation should you need it!

What You’ll Do

Build & Maintain Operational Dashboards

• Create and update dashboards that track key operational metrics and performance
• Ensure dashboards are accurate, easy to use, and aligned with team needs
• Support improvements to reporting by refining metrics, definitions, and visualizations
• Help automate recurring reporting where possible

Monitor Performance & Surface Issues

• Track operational metrics and flag anomalies, trends, or performance gaps
• Investigate basic drivers behind issues and provide initial context
• Escalate findings to the appropriate stakeholders for further action
• Support ongoing reporting for key operational reviews

Support Ownership & Coordination

• Help identify and document owners for key metrics, dashboards, and workstreams
• Ensure issues and insights are visible to the right teams
• Assist in tracking follow-ups and maintaining visibility into open items
• Contribute to improving clarity around roles and responsibilities across workflows

Maintain Data Quality & Consistency

• Validate data accuracy across dashboards and reports
• Identify discrepancies or gaps in data and flag for resolution
• Work with data/engineering partners to resolve data issues
• Help maintain consistent metric definitions and documentation

Support Data Accessibility & Adoption

• Help make data more accessible and understandable for operations teams
• Contribute to documentation and basic training materials for dashboards and tools
• Encourage consistent use of dashboards for day-to-day decision-making

What You'll Bring

• 2+ years of experience in operations, analytics, or a related field
• Strong Excel / Google Sheets skills; basic SQL or willingness to learn
• Familiarity with BI tools (Tableau, Looker, Mode, etc.) is a plus
• Strong attention to detail and organizational skills
• Ability to work with data and communicate findings clearly
• Comfortable working in a fast-paced, cross-functional environment

• Preferred Qualifications

  • Exposure to operations, logistics, retail, or field-based environments
  • Experience working with dashboards, reports, or performance metrics
  • Interest in process improvement and operation