Senior Manager, Aftersales Operations - Southern Region

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

 

Location

Central RegionEastern RegionMid-Atlantic RegionSouth Central RegionSouthern RegionWestern Region

Purpose

• Evaluates, monitors, and holds the responsibility for corrective actions to improve the Service revenue growth and profitability of Hyundai dealerships within the Region. In addition, the purview includes responsibility for meeting Region performance objectives in the areas of service owner retention and all other aspects of growing dealership service operations revenue.

Major Responsibilities

• Maintain a leadership role in recommending, implementing and monitoring any HMA field facing initiatives and programs associated with dealership service owner retention, profitability improvement or customer pay performance enhancements (i.e., Xtime, ServiceSmarts, Owner Direct Marketing, Tire Program, Drop Ship Program, Service Merchandising, etc.).
• Develop and present business plans for targeted dealers to grow Service Department revenue and improve profitably by utilizing HMA programs to increase customer retention and loyalty (i.e., Xtime, ServiceSmarts, Owner Direct Marketing, Tire Program, Drop Ship Program, Service Merchandising, etc.).
• Conduct key process assessments and implement action plans for target dealerships to improve business processes and best practices related to service owner retention and revenue growth (i.e., service drive, first service appointment, We Owe, special order parts, recommended up-sells, etc.).
• Perform key role related to new technology integration into service business processes (i.e., Blue Link, Bluetooth, audio enhancements, etc.).
• Coordinates activities with facing Mobis PBDM and APBMs to develop strategies to enhance parts profit opportunities within the scope of the Service Department.

Major Responsibilities (continued)

• Serve as advisor to Service Process training organization to recommend and provide Subject Matter Expert (SME) support related process training development and implementation.
• Recommend, develop, implement and monitor dealership incentive programs directed at growing dealership revenue and service owner retention.
• Perform other assigned duties (Duties that are ancillary to this position and/or complement the essential duties) as required or requested by RPSM.

Authority

• While not having direct supervision responsibilities, the person in this position is expected to act as mentor and coach to DPSM’s in the dealership service revenue growth, profitability and business process integration areas of our business. 

Education

~ Must be a high school graduate~ Bachelor’s degree preferred~ Master’s degree a plus

Related Experience

• Eight or more years of experience of which at least five years directly related experience in automotive fixed operations.
• Two to three years of supervisory experience or automotive consultant experience desired.

Skills/Knowledge

• Automotive competencies, including Retail Service & Parts Operations, Marketing and Merchandising, Business Process Improvement; technical knowledge a plus.
• Excellent communication skills.
• Excellent organizational skills.
• Excellent time management skills.
• Excellent people skills.
• Excellent analytical skills.
• Excel, Word, PowerPoint,