Business Relationship Support Representative - Global Payments & Liquidity NSG CSO 2

About this role:

Wells Fargo is seeking a Business Relationship Support Representative in Global Payments & Liquidity (GPL) as part of Enterprise Functions. Learn more about the career areas and lines of business at wellsfargojobs.com.

Please note: this role is in an Inbound Call Center Environment - 100% of day is on the phone

In this role, you will:

• Service treasury management products and services

• Identify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors and Relationship Managers to ensure the delivery of quality services to meet and exceed client needs

• Identify trends through client interactions

• Identify exceptions and suggest products, procedures or services that will assist in streamlining the clients' interactions

• Train clients on products and services to ensure optimal delivery and meet implementation needs

• Perform post implementation product usage and customer billing reviews

• Identify opportunities for process improvements

• Review and analyze the decision process for customer accounts

• Verify compliance and report identified issues for resolution

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Required Qualifications:

• 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Call center customer service experience in the financial services industry

• Strong telephone etiquette skills

• Financial Services experience

• Treasury Management product knowledge and experience

• Customer service experience with Wells Fargo channels Contact Center, Digital or Store

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Intermediate Microsoft Office skills

• Strong analytical skills with high attention to detail and accuracy

• Excellent verbal, written, and interpersonal communication skills

• Effective organizational, multi-tasking, and prioritizing skills

• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important

• Ability to work in a fast-paced deadline driven environment

Job Expectations:

• Position hours are Monday - Friday 9:00 AM - 6:00 PM

• This position offers a hybrid work schedule

• Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

Location:

• 801 Walnut Street - Des Moines, IA

Posting End Date: 

19 Oct 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

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