Administrative Services Coordinator, Clinical Staff Office

The Clinical Staff Office at the University of Iowa Health Care has an opening for a full-time Administrative Services Coordinator. The Administrative Services Coordinator contributes to the success of the Clinical Staff Office by providing administrative support to daily operations and exceptional customer service to internal and external customers.  Under general supervision, the Administrative Services Coordinator supports the Clinical Staff Office (CSO) and coordinates all medical staff operations for the UI Health Care Medical Center Downtown (MCD) location including credentialing, re-appointments, medical staff policies, and by-laws.  Administrative responsibilities for this position require a high level of discretion, confidentiality, and professionalism. This position reports to the Director of the Clinical Staff Office with direction received from the Associate Chief Medical Officer, MCD. 

The Clinical Staff Office provides Credentialing Verification Organization services for UI Health Care, Stead Family Children’s Hospital, and numerous UI Health Care outreach clinics, external clients, managed care payers, state agencies, colleges, and student health centers (both in-state and out-of-state).  This includes obtaining and authenticating sensitive information and interpreting numerous sets of accrediting bodies’ standards and UI Health Care Bylaws, Rules & Regulations.  Direct patient care practitioners are delineated privileges by the UI Health Care Clinical Systems Committee, and are not able to see, touch, or bill for patient services until these credentialing and verification processes have been completed in full. 

The successful candidate must be highly organized, have strong communication skills, a high level of technical computer expertise, excellent customer service/service recovery skills, be a team player and be willing to go the extra mile to assure all functions are completed in a timely and professional manner.  Must be able to manage multiple priorities and have strong problem-solving and critical decision-making skills.

DUTIES AND RESPONSIBILITIES:

• Process Departmental Intake forms and initiate application process.

• Assign applications to Credentialing Specialists daily, as received.

• Send Welcome letters for Initial providers granted privileges for both facilities.

• Initiate and track IPPE (Initial/Increased Professional Practice Evaluation) forms for Initial/Modifying providers for both facilities.

• Manage the ‘Next 6’ process – assigning future applications to Credentialing Specialists for reappointment.

• Upload MCD files to the CSO shared drive.

• Receives inquiries in the form of telephone calls, mail, email, and visitors.  Transmits detailed information, and answers questions.  Triages more complex calls and inquiries to the appropriate person to ensure a prompt response.  Opens all incoming mail to screen and prioritize for needed action and follow-up.  Processes Affiliation Verification requests as received.

• Requests to add and/or remove provider accesses as needed upon initial appointment/resignation.

• Meets with all new