Senior Customer Success Manager - Dutch speaking

Company Description

At Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by fostering lasting relationships with customers who depend on them.

As a Senior Customer Success Manager at Sana Commerce, will be responsible for ensuring value and satisfaction of your customers that leads to high renewal rates and expansion results. You will manage a portfolio of around 30 mid/high touch customers in the Netherlands and Belgium mostly, and will work within the EMEA Customer Success team.

What you'll get:

• The opportunity to make a huge impact at a scale-up organization;
• Up to 3 weeks “work from anywhere” per year; 
• A hybrid working model – 3 days from the office, 2 days from home;  
• A global and customized team onboarding program (9,1/10 rated by previous new hires). 

Job Description

What you'll be doing:

• Handling your own portfolio of accounts;
• Building and maintaining deeply rooted relationships with customers;
• Preventing churn by taking actions on indentified risks;
• Advising your customers on how Sana  can help them achieve their e-commerce objectives; 
• Optimizing the commercial outcomes of your accounts;
• Coaching more junior CSMs.

Qualifications

What you'll bring:

• At least a bachelor’s or similar degree; 
• At least 8 years of experience as a Customer Success Manager (or related) with complex products; 
• Experience working with complex (SaaS) software; 
• Strong analytical and communication skills; 
• Fluency in English and Dutch is a must;  
• A valid driver's license (preferred). 

Who we are:

So, what does it mean to be a part of the Sana Commerce team?

• Entrepreneurial. Sana Commerce exists today because a few people had a great idea and brought that idea to life.
• Result-driven. We also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals.
• Customer-Centric. We’re in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise, and our people.
• Team spirit. At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.
• Learning mindset. Sana Commerce people are constantly looking to improve and challenge their existing knowledge base.

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Senior Customer Success Manager in a cover letter, we strongly encourage you to apply if you still feel like you are a great match for this role. Apply now!

Additional Information

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