Lead Pharmacy Technician

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

Job Summary

The Lead Pharmacy Technician at SafeDose serves as a subject matter expert and frontline leader within the pharmacy team, supporting the efficiency, quality, and accuracy of day-to-day operations. This role is designed for experienced technicians who have demonstrated initiative, accountability, and a drive to develop both personally and professionally. The Lead Technician will collaborate closely with pharmacy leadership to support departmental goals, resolve high-effort issues, provide scheduling support, and maintain outstanding customer service and workflow standards.

Key Responsibilities

Operational Leadership & Support

• Act as a subject matter expert across pharmacy processes, especially within CARE workflows.

• Support and coach technicians to ensure consistent, high-quality standards are met.

• Monitor and support completion of the following workflow tasks:

  • High-effort or complex patient issues (e.g., patient restarts, billing investigations).

  • Exceptions for incomplete or on-hold patient profiles.

  • New patient onboarding, follow-ups for temporary holds, and STAT/short supply orders.

  • Refill too soon, permanent off-cycle queues, and queue rejects.

  • Shipped not billed queue resolution.

Scheduling & Workflow Management

• Assist in the preparation and oversight of technician scheduling.

• Provide support and leadership to team members throughout shift operations.

• Step into workflows or assist in any area of the pharmacy when needed.

Reporting & Communication

• Create, interpret, and act on key Salesforce and operational reports (e.g., multiple orders, payments, meds on hold, operator hold time).

• Demonstrate superior written and verbal communication skills when working with internal departments and external customers.

• Deliver timely follow-up and resolution to issues that impact pharmacy workflows or patient care.

Customer Service & Compliance

• Maintain patient confidentiality and follow HIPAA guidelines.

• Resolve billing or customer service issues efficiently.

• Ensure compliance with state and federal pharmacy regulations.

• Follow SafeDose policies and procedures, including those related to safety, cleanliness, and workflow efficiency.

Required Competencies

• Leadership & Initiative: Leads by example, provides constructive feedback, and holds self and others accountable to performance standards.

• Pharmacy Knowledge: Demonstrated understanding of pharmacy terminology, inventory control, packaging/labeling standards, and regulatory requirements.

• Communication: Effective written and verbal skills; able to collaborate cross-functionally and resolve conflict professionally.

• Problem Solving: Uses sound judgment to assess and resolve workflow, operational, or service issues.

• Organization & Time Management: Balances multiple priorities and adapts to changing demands using initiative and judgment.

• Teamwork: Promotes a positive team environment and contributes to a culture of support and accountability.

• Professionalism & Ethics: Acts with integrity, maintains confidentiality, and respects all individuals.

Qualifications

• Tenure: Minimum of 6 months with SafeDose and at least 6 months in the current role.

• Licensure: Active Indiana State Pharmacy Technician License or temporary license in good standing.

• Certification: Certified Pharmacy Technician (CPhT) preferred.

• Education: High school diploma or GED required.

• Experience: Previous leadership or mentorship experience strongly preferred. Must not be under current performance management or corrective action.

• Technical Skills: Proficien