Jobs and Careers
ZO
Hospitality Deployment Sr Lead Technician
Zones, LLCUnited StatesRemotefull_timeVerifiedPosted 6 Jan 2025
About the role
Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: As a Hospitality Deployment Senior Lead Technician, you will be the resident expert and consultant for Hospitality customer environments such as the Restaurant, Fast Food, and Travel industries. You will provide hardware, software, and structure cabling technical service. Your expertise will be used for support of installation, configuration, and problem resolution in Hospitality IT/Network/Infrastructure environments. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a regular basis, sometimes with short notice, you will travel to customer locations nationwide, so a flexible work schedule is a must. You will also be responsible for leading and guiding other field technician resources remotely and in person. What you’ll do as the Hospitality Deployment Senior Lead Technician:The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
- Build and maintain strong relationships with customers through effective communication and superior technical support.
- Install, configure and support new hardware and software infrastructure.
- Ensure that hardware and software systems are maintained.
- Provide technical support to users with very different levels of IT knowledge and competence.
- Create work instructions, run books, and installation documentation.
- Act as the technical liaison between the Zones team and the customer
- Travel to customer locations and possess a flexible work schedule, this will require overnight stays.
- Lead the installation, troubleshooting, repair, and maintenance of in-store Hospitality IT products.
- Provide detailed, professional assistance to customers for technical inquiries, troubleshooting issues, and resolving concerns related to products and services.
- Maintain a strong knowledge of all Hospitality products, services, warranties, and troubleshooting procedures to provide technicians and customers with accurate information and timely solutions.
- Ensure that all customer repairs and installations meet or exceed company standards for quality and performance.
- Ensure that all necessary tools and test equipment are available to the field technicians to deliver Five Star Service.
- Lead the development of ongoing Hospitality technical training curriculums for field technicians.
- Responsible for your own vehicle with mileage reimbursement for local travel.
- Provide own cell phone (monthly company reimbursement)
- Other duties as assigned.
- High School diploma or equivalent. Associate’s degree preferred and at least 5 years of strong experience with Hospitality IT systems, related peripherals, structure cabling, and common software programs and Operating Systems.
- 5+ years’ experience with desktop/laptop hardware.
- 5+ years’ experience with structure cabling.
- A+ certification
- Cabling and communication e
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s