Lead Retail Merchandiser

Job Type:

Regular

Work Location:

Market - SS - GA - S. Atlanta

Overview:

2020 Companies is hiring a full-time merchandising Field Service Lead!

The Field Service Lead plays a crucial role in executing shared services projects and leading Field Service Representatives in all aspects of their role in partnership with and under the guidance of the Shared Services Field Management team.

The Field Services Lead role involves a broad range of responsibilities, focusing on execution, exceptional communication, leadership, follow-through on tasks/timelines, and coordination within the shared services division. The lead will perform various tasks, including break-fix repairs, display installation, and general merchandising.

What’s in it for you?

• Competitive ourly pay, based on experience and location

• Next-day pay on-demand with DailyPay

• Eligible for medical/dental/vision benefits

• $50 per month in technology reimbursement

• Paid time off

• Paid mileage and drive time

• Flexible scheduling

• Variety of job tasks

• Career pathing and growth opportunities

Job Description:

Key Responsibilities:

Execution & Coordination:

• Oversee and manage activities within the shared services - local/ area markets and division-wide, ensuring accurate tracking and execution of all work functions across various markets.

• Respond and remain responsible for consistent communication with field services management and Field Representatives (within 24 hours of contact).

• Responsible for keeping their availability updated and accurate.

• Fully complete all assigned jobs on or before scheduled end dates.

• Monitor and drive the Field Team to schedule and complete all work on or before the completion date.

• Leading, installing, and building displays, end caps, fixturing.

• Maintaining and updating displays according to planograms/ client requests.

• Conducting break-fix repairs to ensure displays and fixtures are fully functional.

• Lead early projects, overnight and early morning installations, and installations involving a team of 2+ people and provide solution feedback.

• Manage virtual software teams and ensure successful execution of related tasks and timelines.

• Work independently and lead teams in a fast-paced environment.

• Participate and complete a variety of training and certification programs.

• Accurately track, manage, record, and communicate activity via designated systems/ workflows.

• Available for weekend, holiday, and early morning assignments as needed.

Scheduling / Planning

• Your hours and locations may vary weekly, including occasional weekends, some early morning hours, and/or holidays based on store/client requirements. This role involves leading, coaching, and executing multiple job functions as agreed upon.

• Accept and schedule all assigned jobs within 48 hours of receipt.

Team Management:

• Provide daily communication, direction, training, and guidance to the team, ensuring team members have access to job knowledge, the ability to have questions answered, and role clarity.

• Contribute to the team's success by assisting other members and ensuring that team goals, such as weekly and monthly job timelines, are met/completed.

• Follow up on timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections.

• Driving, addressing, and holding agents accountable to Scorecard metrics, KPIs, and other related goals.

Project Execution

• Implement shared services initiatives effectively, ensuring alignment with organizational goals and timelines.

Relationship Development:

• Build and maintain strong relationships within the shared services team: local/regional markets, clients, and other stakeholders.

• Act as a leader and mentor, fostering collaboration and communication across all levels of the organization, especially within the local market and direct supervisors.

Travel & Project Execution:

• Travel to all assigned locations within the market and region as required for projects and programs.

• Support local market and regional teams in executing all projects assigned to the shared services division.

Leadership & Cross-functional Work: