Director Care Management

Calling all Esteemed Leaders! Are you a care‑management leader who thrives in complex acute‑care environments and brings strong expertise in utilization management, discharge planning, and interdisciplinary collaboration? Do you excel at leading teams, improving patient flow, and driving quality and cost‑effective outcomes across the continuum of care? If so, this Director, Care Management opportunity may be an excellent fit.

The Role: 

The Director, Care Management oversees all care‑management functions of Queen of the Valley Medical Center and is accountable for daily operations, personnel leadership, fiscal management, and continuous improvement across the Case Management and Social Services departments.

This role provides strategic direction and operational leadership for care‑management processes including resource utilization review, care management across the continuum, denial management, discharge planning, and length‑of‑stay (LOS) management, as outlined in the Medical Center Utilization Plan. The Director collaborates closely with physicians, executive leadership, and interdisciplinary teams to review, analyze, and recommend best‑practice changes that advance Queen of the Valley Medical Center’s strategic goals.

All responsibilities are carried out in accordance with Joint Commission standards, state and federal regulatory requirements, and professional practice standards, with minimal supervision.

What You'll Do:

Care Management & Utilization Leadership

• Provide strategic vision and leadership for Case Management and Social Services, including utilization review, discharge planning, case management, clinical documentation management, social services, regulatory compliance, performance improvement, and medical‑staff relations.

• Direct and integrate prospective, concurrent, and retrospective utilization management across the patient hospitalization.

• Collaborate with Community Outreach and Care Network programs to maintain continuity of care across the continuum.

Operational Excellence & Performance Improvement

• Lead department‑specific and hospital‑wide performance‑improvement initiatives focused on LOS optimization, utilization, documentation compliance, and patient outcomes.

• Assess and resolve complex clinical and discharge‑planning issues in collaboration with patients, families, physicians, staff, and community partners.

• Participate in multidisciplinary rounds and care conferences to remove barriers and improve patient flow.

People Leadership & Workforce Management

• Oversee recruitment, staffing, orientation, education, and ongoing professional development of Case Management and Social Work staff.

• Manage staffing and scheduling, performance evaluations, and human‑resources matters including progressive discipline when required.

• Create a collaborative, mission‑aligned work environment that supports Sacred Encounters, engagement, recruitment, and retention.

Physician, Community & Stakeholder Collaboration

• Promote interdisciplinary collaboration with physicians, community partners, and internal stakeholders to optimize care coordination.

• Maintain and strengthen long‑term relationships with post‑acute providers, including long‑term care facilities, hospitals, hospices, behavioral health agencies, and community organizations.

• Educate medical staff and caregivers on care‑management philosophy, best practices, and resource utilization principles.

Financial Stewardship & Resource Management

• Demonstrate accountability for department budgets, productivity target