Analyst, IT Service Desk (Campus)

GCM Grosvenor is hiring an IT Service Desk Analyst in the Technology department of a dynamic alternative investment management firm. The team is first line of support for the firm’s users as it relates to enterprise hardware and software requests and issues. Beyond supporting GCM’s users, this team works on several end user technology, automation, and software projects. They also work very closely with our Infrastructure and Cybersecurity teams on complex issues and requests.  

The IT Service Desk Analyst will start by getting trained on GCM’s end user technology stack which includes namely Microsoft 365, Entra, Azure Active Directory, Azure Virtual Desktop, Windows 11, Active Directory, Exchange Online, SharePoint Online, Microsoft Endpoint Manager, Atlassian (Jira Service Desk, Confluence, Jira Software), Cisco Meraki and our GenAI productivity solutions (ChatGPT and Microsoft Copilot). Once the IT Service Desk Analyst has the required foundational knowledge, they will begin supporting our users and their technology needs by handling tickets or calls. They will also work alongside both the IT Infrastructure and Cybersecurity teams on projects across various infrastructure technology domains that advance the firm, and its users forward and reinforce our security posture. 

RESPONSIBILITIES  

The IT Service Desk Analyst will be involved in the following activities:  

• Support end users seeking technical assistance over email, phone or in person as it relates to end user hardware (e.g., computers, phones, mobile phones, tablets, printers, etc.) as well as enterprise software solutions (e.g., Microsoft Office suite, Adobe, Foxit, SharePoint, Zoom, remote access, virtual desktop solutions, etc.). 
• Provide end users with regular updates on their requests or issues. 
• Order, configure and provision end user hardware and enterprise software and solutions (for new hires and existing staff). 
• Provide information and training to end users as it relates to IT products and services managed by the Service Desk. 
• Perform troubleshooting (in person or remote) through diagnostic techniques. 
• Escalate issues to the appropriate technology teams if the Service Desk cannot handle. 
• Assist and work on end user technology or automation projects by partnering with our engineers to perform analysis, research, design, documentation, implementation, and troubleshooting. 
• Document self-service instructions for end users and knowledge base articles for the Service Desk team. 
• Define, manage, and continuously improve processes related to end user support. 
• Perform related duties as assigned. 

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS 

The ideal experience and competencies for the role include the following:  

• Completing B.A./B.S. degree in Spring 2026 with a concentration in Computer Science, Engineering, Management Information Systems, Analytics, or related field. 
• Experience supporting Microsoft OS and applications including Microsoft Office and Windows 11. 
• Classroom knowledge with at least one programming or scripting language such as PowerShell (a big plus), Python, C#, JavaScript, etc. 
• Experience with Microsoft 365 is a plus. 
• Experience using AI solutions like ChatGPT Enterprise and Microsoft Copilot is a plus 
• Experience with Mac OS and Apple iOS is a plus. 
• Ability to adapt to a rapidly changing environment. 
• Strong interest in learning new technolog