Change Delivery Lead - Sr Lead Project Manager - Consumer Lending Operations

Why Wells Fargo

Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces “to grow your career” in the U.S. Learn more about the career areas and business divisions at wellsfargojobs.com.

Chief Operating Office (COO)

Wells Fargo’s COO Chief Administrative Office (CAO) team consists of teams providing middle and back-office support for all five of Wells Fargo’s Lines of Business (Consumer Small & Business Banking, Consumer Lending, Wealth and Investment Management, Commercial Banking and the Corporate and Investment Bank) and Enterprise Functions. 

Global Operations within COO, one of our primary supported partners, is responsible for refining processes and redesigning business operations by efficiently utilizing resources to exceed customer requirements and service. Working closely with the businesses they support, Global Operations drives efficiency and risk mitigation through process simplification, functional consolidation, automation, and effective controls. The Enterprise Change Delivery function within the Chief Administrative office supports Global Operations.

Together, our mission is to integrate, transform, and strengthen the enterprise through automation, risk mitigation, effective controls, and state of the art technological solutions to operate at an optimal level.

Our goal is to build a more unified, more integrated approach to Wells Fargo's business operations functions focused on enhancing our operational excellence, meeting our regulatory requirements, and ultimately better serving customers.

The Role: Change Delivery

Enterprise Change Delivery, part of the Chief Administrative office within the COO division supporting Global Operations, is seeking a strategically oriented and technically adept Change Delivery professional to support and lead the Global Operation Change Portfolio for Consumer Lending Operations group. This role will collaborate across Operations, Technology, Control, Risk & Compliance to effectively deliver on the organization’s key priorities leveraging best in class change management practices.

Overview: Seeking an experienced leader to drive end-to-end delivery of complex Products and Programs within a fast-paced, matrixed environment within Consumer Lending Operations. The ideal candidate will have strong Agile expertise, exceptional stakeholder engagement skills, and the ability to manage large-scale initiatives across multiple lines of business.

In this role, you will:

• Act as an advisor to leadership to develop or influence success of programs, project performance and prioritization for planning, communications, and engagements across change management
• Lead the strategy and resolution of highly complex and unique challenges requiring full understanding of project impacts and comprehensive engagement
• Provide vision, direction and expertise to more experienced leadership on implementing innovative and significant business solutions that are companywide to support operations using organizational, strategical, institutional knowledge and navigation to anticipate change impacts
• Engage with key stakeholders, executive leadership, project leads, project team, portfolio sponsors and portfolio leaders to promote success of programs and project performance or prioritization

Required Qualifications:

• 7+ years of Project Management and Methodologies, Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 7 + years of progressive experience in Project, Product, and Program Management, with a strong background in Strategic Planning, Stakeholder Engagement at Senior leadership levels, and Executive reporting.
• Highly skilled in Agile delivery metho