Travel Associate I
University of FloridaAbout the role
Travel Associate I
Classification Minimum Requirements:High school diploma or equivalent and five years of general accounts transaction experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate for the required experience.
Job Description:Customer Service: Provides exceptional customer service using the ticketing system (Salesforce) and resolves inquiries for travelers, department users, and other customers. Identified issues and research appropriate solutions in compliance with UF, federal and state policies. Resolves increasingly complex travel questions and discrepancies with minimal supervision, using experience and judgement to escalate issues to management when needed.
Technical and Operations: Performs transaction reviews and ensures audit rules and reports are appropriately identifying issues of non-compliance. Resolves exceptions in travel audits and employee reimbursement issues. Works closely with the PCard team to resolve issues with expense report auditing. Provides travel and expense system and policy training to all levels of users and updates related content as needed or as directed by supervisor.
Continuous improvement: Monitors the overall travel program and makes recommendations for improvements to training and University communications. Evaluates the day to day operations, provides feedback to management on current business processes and recommends actions to streamline processes or improve operational efficiencies.
Special projects: Performs a variety of special projects as assigned or as needed.
Expected Salary:$50,000-$57,000
Preferred:This position must be proficient in Microsoft Office and experience with University of Florida operations is preferred. Ability to work and maintain effective working relationships with others; to understand, interpret, and apply applicable rules, regulations, policies and procedures; to effectively communicate in writing and orally; to complete work according to scheduled deadlines; to work with limited supervision; to utilize problem solving techniques to resolve complex issues, and to work independently.
In order to be considered, you must upload your cover letter and resume.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.
Health Assessment Required: No
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s