Event & Lifestyle Coordinator - Everleigh Halcyon Village

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Lifestyle Coordinator will develop, facilitate, and promote an active lifestyle program for current and prospective residents to achieve goals surrounding community occupancy and resident retention. This role plays an integral part in the sales and move-in processes, working with the Community Manager and Sales Consultant(s) to enhance the efficiency and effectiveness of these processes, as well as contributing to the achievement of year end budgeted occupancy, revenue, and resident retention goals. The Lifestyle Coordinator will conduct both digital and in-person marketing and support both incoming and outbound communications.

JOB DESCRIPTION

KEY RESPONSIBILITIES:

• Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member. Assists with tours as needed.
• Answers phone calls, routes all calls to the appropriate team member for assistance and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and monitors the loading dock and/or elevator schedule for move-ins and move-outs.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Ensures all amenities are in tour condition and prepared for resident use.
• Utilizes amenity space to develop and execute innovative, creative, and dynamic events, services, and programs. Works to develop outcomes as well as assessment metrics to determine success of programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains positive relationships and contacts with concierge vendors and local businesses. Offers recommendations to residents on a variety of services or needs and keeps up to date on events within the community.
• Monitors and responds to Lifestyle E-mail Account and works with Lifestyle Team to ensure messages are responded to in a timely fashion and to create marketing and awareness of events, programs, services, and initiatives.
• Creates and produces the monthly calendar, newsletter, and flyers with activities and events. Monitors and submits items for Resident Portal postings.
• Participates in ensuring Greystar sales and marketing program standards and benchmarks are being met.
• Provides input into the development of budgets within the property portfolio as it relates to planned activities and resident retention. Manage expenses to budget.
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

BASIC KNOWLEDGE & QUALIFICATIONS:

• High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, hospitality, or related field preferred.
• 1-3 years minimum of relevant experience.
• Demonstrated ability to read, write, and communicate effectively with prospects, residents, vendors and coworkers.
• Strong organizational skills and attention to detail to produce error-free documentation and create orderly systems and processes.
• Excellent customer service skills to be able to interact effectively with a diverse group of people, stay calm under pressure, and provide cheerful assistance to others.

SPECIALIZED SKILLS:

• Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
• Incumbents must have valid driver’s license to drive a golf cart on property.
• Proficiency in word processing, spre