Employment Type:

Full time

Shift:

Day Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.
At MercyOne Genesis Medical Group, we are dedicated to providing a medical home with high quality care where the focus is on you and your family’s health. We are the largest medical group in the Quad-Cities providing our community care where it wants it and care when it needs it.

Want to learn more about MercyOne Genesis Family Medical Center? Click here: MercyOne Genesis Family Medical Center | MercyOne

Join the MercyOne Family! We are looking to hire a Registered Nurse Lead  in our MercyOne Genesis Family Medical Center Clinic

As a Lead Registered Nurse at MercyOne, you will be responsible for overseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting. The role assists in managing workload assignments while ensuring smooth clinic operations and patient flow. The position also involves administrative duties such as scheduling timekeeping, handling patient inquiries, and managing special projects. The lead serves as a resource for staff and liaison with clinic management to maintain high standards of care and service.  The lead functions as clinical support staff up to 90% as required to meet business needs.

Schedule:

• Full time 40 hours
• 8:00a-5:00p
• No weekend or Holidays

General Requirements:

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.  
• Greet and prepare patients for the health care provider. Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem  
• Performs all the functions of a clinic RN as needed. Demonstrates comprehensive knowledge and competency in all essential functions of various clerical roles within the clinic. 
• Optimizes clinic operations, assisting with patient care, patient flow and facilitating communication amongst team members.  
• Oversees staff scheduling, onboarding, and education. Assists with payroll, timekeeping, and performance management. Assists in training, orienting, and supporting staff within the referral management team. 
• Recognizes and addresses issues, improving clinic flow and ensuring quality patient care. Responds to patient inquiries.  
• Actively participates in meetings, leads huddles, ensuring adherence to safety, infection control, and departmental policies.  
• Maintains supply inventory and order supplies as assigned.  
• Provides leadership, ensuring appropriate staffing, training, and support for the clinical team.  
• Collaborates with a variety of staff, leaders and providers to ensure delivery of quality patient care.  
• Resolve complex patient concerns, inquiries, and escalate to management as appropriate.  
• Monitors department operations, manages supplies, maintains confidentiality, and ensures compliance with laws, regulations, and organizational integrity.  
• Leads or assists with quality assurance, staff development, and process improvement initiatives. Demonstrates proficiency in department-specific software and tools.  
• Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). 
• Other duties as needed and assigned by the manager. 
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.  

Education:

• Must be comfortable operating in a collaborative, shared leadership environment. 
• A minimum of 2 years of RN experience in a clinic setting is required. 
• Supervisory or lead-level experience in a clinical setting preferred. 
• Mu