Sr. Director of Specialists SC

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
 

Sprinklr is looking for a Special SC Director of Solutions Consulting.  This role is responsible for leading a team of Solutions Consultants (SCs) in their designated region and subject matter expertise, coaching on opportunities, serving as a solutions sponsor within key accounts, and recruiting and developing team members.

• As the Director of Solutions Consulting, you will be the primary contact for your team of Solutions Consultants and directly aligned with your region’s success. You will manage their training, development, and growth, regularly observing them in the field and providing feedback. You will guide them in setting and achieving goals and ensure they are trained on industry-specific use cases and product enhancements as the platform evolves.
• Additionally, you will interlock with product teams as a specialist SC GTM leader, ensuring alignment between product development and market needs. You will collaborate closely with product managers and Principal Technologists to provide feedback from the field, advocate for customer requirements, and influence the product roadmap. Your role will involve facilitating communication between the SC team and product teams to ensure our solutions meet market demands and deliver exceptional value to customers.

Main Responsibilities:

• Lead, Coach, and Grow a Team of Solutions Consultants:
  • Recruit and retain top talent in Marketing, Advertising, Social, Insights, API Integration, and AI.
  • Act as the primary contact for sales and SC leaders in AMER.
  • Allocate SC resources across regions and provide support as needed.
  • Train and support the SC team in delivering value propositions, product demos, and RFPs.
  • Initiate and lead projects to develop team capabilities and improve organizational structure and offerings. Build specialist domain expertise.
  • Collaborate with cross-functional teams on product-market fit, pricing, packaging, GTM sales plays, M&As, etc.
• Training and Development:
  • Manage the training and growth of the SC team.
  • Provide regular feedback from field activities.
  • Guide the team in setting and achieving goals.
  • Ensure the team is trained on industry-specific use cases and product updates.
• Architecture:
  • Develop and implement architectural strategies for software solutions.
  • Align architectural strategy with business goals and technological advancements.
• Business Leadership:
  • Provide technical leadership to engineering and development teams.
  • Foster a culture of innovation, quality, and continuous improvement.
  • Oversee the design and architecture of complex software systems.
  • Incorporate human-centric design principles and facilitate design thinking workshops to create intuitive solutions.
  • Provide thought leadership and consultation to sales and business leaders within Sprinklr for product positioning and sales strategies

Desired Skills and Experience:

• 10+ years of enterprise-scale experience in presales or solutions consulting.
• 8+ years of presales management experience.
• Proven experience in a customer-facing role in an enterprise software company.
• Strong leadership capabilities with a track record of managing and developing high-performing teams.
• Expertise in human-centric design workshops to drive customer-focused solutions.
• Strong understanding of enterprise architecture principles and practices.
• Extensive experience in complex system design and integration.
• In-depth knowledge of enterprise marketing strategies and best practices.
• Ability to present and effectively communicate to customers and team members.
• Excellent written, communication, and presentation skills.
• Well versed in data architecture, API design and AI LLM Models

Why You'll Love Sprinklr:

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