Senior Project Manager, SE

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

PayPal’s Service Experience organization is focused on winning, keeping, delighting, and doing more for the 430M consumers and merchants on PayPal’s platform. This team has end-to-end accountability for driving delightful and profitable support and service experiences in markets around the world. The team ensures seamless execution, drives profitable growth, and distribution of PayPal's products and services.

What you need to know about the role:

In this exciting role you will be part of our Service Experience Program Excellence team leading our strategic programs & initiatives empowering our servicing vision.

Meet our team:

Our Service Experience, Program Excellence team delivers a strong and deep relationship with our customers, that goes beyond expectations, focused on driving growth for our customers and for PayPal.

Job Description:

Your way to impact: 

• Lead and manage complex projects/programs from initiation to implementation. 

• Accountable for delivering projects/programs on time, within defined scope and budget. 

• Contribute to driving knowledge sharing, standardization, best practice sharing and lessons learned across the our Program Excellence organization. 

• Build strong relationships & networks across the PayPal Global Merchant Services organization and internal stakeholders such as Commercial, Risk, Compliance, Finance, Product, and Marketing. 

Your day-to-day: 

• Support Business Leaders to scope and structure new projects/programs. 

• Accountable for project documentation including project plans, timelines, status reports, and issue/risk logs. 

• Responsible for controlling and monitoring performance across all aspects of an assigned project 

• Provide support to senior leaders through decision making processes. 

• Communicate project portfolio updates regularly to all stakeholders across all levels of our organization . 

What do you need to bring; 

• 3 to 5 years program management experience preferably within a Merchant or Technical Servicing organization. 

• A recognized program management qualification/membership would be beneficial but not essential. 

• Proven success in delivering complex projects/programs within scope, on time and within budget while exceeding stakeholder satisfaction. 

• Ability to assess, analyze, and resolve issues, and distill that complexity int