L2 Lead Technical Application Support - Assistant Vice President

Job Description:

Job Title L2 Lead Technical Application Support

Corporate Title Assistant Vice President

Location Jacksonville, FL

Overview

Compliance Production Services, our organization within Deutsche Bank, is responsible for providing technical L2 application support for business applications. The Compliance line of business has a current portfolio of 20 applications. The organization is in process of transforming itself using Google Cloud and many new technology offerings. As a L2 Lead Technical Application Support, you will provide technical hands-on oversight to several support teams and be actively involved in technical issues resolution across multiple applications. You will also be application working as application lead and will be responsible for technical & operational processes for all application you support.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You’ll Do

• Act as application lead by owning the responsibilities related technical, process, operational, and people for all applications supported

• Provide technical hands-on oversight to several support teams and be actively involved in technical issues across multiple applications

• Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks

• Assist in the process to approve application code releases change tickets as well as tasks assigned to support to perform

• Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, as well as third-party systems/data providers and vendors

• Assist in special projects and view them as opportunities to enhance your skillset and develop your growth. These projects can include coding using shell scripting, Python, and YAML language for support functions

Skills You’ll Need

• Moderate experience in providing the hands-on Information Technology (IT) support and interacting with applications and end users

• Engineering Degree/Post graduation from an accredited college or university with a concentration in Computer Science or IT-related discipline with Red Hat Enterprise Linux (RHEL) – professional skill in searching logs, process commands, start/stop processes, use of OS commands to aid in tasks needed to resolve or investigate issues, and Shell scripting knowledge a plus

• Knowledgeable in cloud products like Google Cloud Platform (GCP) and hybrid applications

• Working knowledge of Elastic Search, WebLogic, Tomcat, OpenShift, Grafana, and Prometheus, Google Cloud Monitoring

• Understanding of Java (J2SE), spring, Hibernate, micro services, as well as of database concepts and exposure in working with oracle and Structured Query Language (SQL) databases with strong understanding of ITIL /SRE/ DEVOPS best practices for supporting a production environment

Skills That Will Help You Excel

• Strong written and oral communication skills, including the ability to communicate technical information to a non-technical audience and good analytical and problem-solving skills

• Able to train, coach, and mentor and know where each technique is best applied

• Confident working with several programming languages, tools, and technologies, including Infrastructure as Code, with the ability to guide colleagues as to the context where each is useful (preferably Python and Terraform)

• Experience with GCP or another public cloud provider to build applications

• Experience in an investment bank, financial institution or large corporation using enterprise hardware and software

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.