VP, Account Management Strategy

Job Description:

Role Summary/Purpose: 

The VP, Account Management Strategy is responsible for driving Credit Line Increase strategies that meet Synchrony (SYF)’s strategic vision of leveraging incremental data and advanced analytics to improve the customer experience and improve P & L performance. This role will utilize advanced analytical tools, explore new data attributes, lead the strategy development and review the recommendation with senior leadership across SYF. The VP, Account Management Strategy  will report to the VP, Growth Strategy Leader. 

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities: 

• Lead the development, testing and rollout of Credit Line increase strategies through the full credit lifecycle. This includes developing the change request, obtaining all approvals, partnering with implementation teams to implement changes, ensuring appropriate controls, and completing performance reviews.  Supervise champion-challenger testing and the development, validation and implementation of decision tree segmentations 

• Drive business specification/initiatives with the technology innovation teams to support the identification and adoption of best-in-class methodologies, processes, and tools to ensure better customer experience and business success 

• Strategy owners are ultimately responsible for the ongoing effectiveness and monitoring of their strategies. As such this role will develop the framework for how we monitor, measure and report the results of our strategies to business 

• Create processes and controls to ensure that data, analyses, strategies, and recommendations are accurate 

• Support related reviews, audits and business continuity planning. 

• Partner with advanced modeling teams to drive targeting/treatment solutions that meet business objectives 

• Work with finance team/Portfolio Credit Management team to ensure strategies are driving the desired P & L impacts 

• Perform Ad hoc analytics, validations, remediations 

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements: 

• Bachelor’s degree and 10+ years of experience building analytically derived strategies within Credit, Marketing, Risk or Collections in Financial services. 

• 5+ years of experience working with statistical tools such as SAS, Model Builder Decision Tree, Knowledge Seeker or others. 

• 5+ years of experience in advanced Excel 

Desired Characteristics:

• Python Programming/EDL exposure 

• Experience analyzing large data sets to derive strategies, segmentations, actionable credit insights 

• Experience developing Consumer / Commercial credit Risk Strategies. 

• Ability to conduct advanced data analysis and complex algorithm designs 

• Experience using advanced modeling & data mining techniques (e.g. Machine learning, Big Data) to develop/ optimize credit strategies 

• Natural curiosity and passion to drive change in consumer banking for the better. 

• Leadership skills: Ability to lead/manage multiple competing initiatives and deliver results within deadlines and with a focus on accuracy and attention to detail