Project Manager, Professional Services

Say hello to opportunities.

 It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. 

This is where you and your skills come in. We’re currently looking for:  The Professional Services Project Manager at RingCentral will play a key role in helping RingCentral’s strategic goals in growing the value and adoption of the suite of RingCentral products and services.

To succeed in this role you must have experience in:

• Run Projects that contain unified communication and contact center in a SaaS/UCaaS environment

• Create schedules for rollout of multiple locations

• Overcome project and task management stumbling blocks and hurdles to keep projects on track

• Break projects and tasks down to manageable pieces

• Develop accurate and realistic performance and time estimates

• Manage multiple projects without losing effectiveness

• Manage projects and still make time for daily work responsibilities, ie:  Time tracking, project status updates, closure activities

• Become a personal driver of RingCentral initiatives current and future

• Responsible for reporting daily, weekly and monthly on project status

• Working with clients to gather information and set up porting from their existing carriers to RingCentral

• Monitor projects to ensure we are meeting customer expectations for delivery

• Track project performance, specifically to analyze the successful completion of short and long-term goals

• Develop project plans to be shared with clients as well as other staff members

• Plan and monitor adherence to schedules

Desired Qualifications:

• Experience working with inContact products (preferred)

• Experience with Contact Center and Unified Communications

• Experience with porting telephone numbers (preferred)

• Strong and effective customer communication skills.

• Experience working with Salesforce.com

• Must possess strong analytical skills with the ability to identify, analyze, interpret and solve both practical as well as highly complex problems.

• Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing. Windows based software and Excel required. Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred.

• Possess a high level of empathy; excellent soft skills and customer service best practices

• Able to pick up and retain a wide breadth of knowledge

• Consistent follow through and ability to hit deadlines

• Exceptional prioritization skills

• Agile and adaptable; able to handle a fast-changing landscape and think on your toes

• Self-motivated, able to drive projects to completion,

• Ability to maintain confidentiality and professionalism

• Certified Project Manager (PMP) is desired

• Bachelor’s degree or equivalent military and/or work experience

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Wellness programs including 1:1 coaching and meditation guidance 

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Pet insurance and Pet Telehealth

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their