Supervisor, Warehouse Operations

Job DetailsJob Location: Washington, DC 20017Position Type: Full TimeSalary Range: $64,800.00 - $83,400.00 SalaryAbout the Organization:

The Capital Area Food Bank works to address hunger today and create brighter futures tomorrow for more than a million people across the region experiencing food insecurity. As the anchor in the area’s hunger relief infrastructure, the food bank provided more than 60 million meals to people in need last year, by supplying food to hundreds of nonprofit organizations as well as directly to the community. Creating long-term solutions to food security requires more than just food: it includes addressing the root causes of food insecurity by partnering with organizations that provide critical services like job training programs, health care, and education. To learn more, visit Food Bank for the Washington, DC, Region | Capital Area Food Bank.

Description:

The Supervisor, Warehouse Operations (DC Facility) is responsible for overseeing the day-to-day execution of warehouse operations at the Capital Area Food Bank's Washington, DC Distribution Center. This role will provide direct leadership to the warehouse operations at the DC facility.  This role will partner closely with warehouse leadership to support Receiving, Put-away, Replenishment, Order Fulfillment and Agency Pick up to ensure operational processes support accurate inventory movement throughout the supply chain.

The Warehouse Operations Supervisor drives operational performance by maintaining productivity, inventory accuracy, food safety, and service standards while fostering a culture of accountability, teamwork, and continuous improvement. Working closely with the Senior Manager of Operations and cross-functional partners, this position plays a critical role in supporting the organization's mission of providing food safely, accurately, and efficiently to the communities we serve.

Essential Functions:

Facility Oversight

Supervise and coordinate daily warehouse operations, including receiving, put away, replenishment, inventory control, order picking, packing, shipping, and agency pickup activities.
Lead, coach, and develop warehouse associates to achieve operational, safety, quality, and productivity expectations.
Monitor daily workflow, labor allocation, and staffing assignments to ensure operational priorities are met while maximizing productivity.
Ensure compliance with all warehouse SOPs, food safety requirements, GMPs, OSHA regulations, and company policies.
Monitor warehouse KPIs, including inventory accuracy, pulling productivity, order accuracy, fill rate, dock-to-stock time, and on-time completion of daily work.
Conduct daily startup meetings, floor walks, and end-of-shift reviews to communicate priorities, address issues, and reinforce operational expectations.
Partner with Inventory, Transportation, Facilities, Food Resources, Volunteer Services, and Customer Relations to ensure seamless execution across the operation.
Investigate operational issues, identify root causes, and implement corrective actions to improve efficiency, quality, and customer service.
Support cycle counts, physical inventories, internal audits, and external regulatory inspections, including AIB and food safety audits.
Ensure equipment is operated safely and properly maintained while promptly reporting facility or equipment concerns.
Assist with employee performance management, including coaching, training, performance evaluations, attendance management, and corrective actions.
Promote cross-training and workforce development to increase operational flexibility and strengthen bench depth.
Foster a culture of continuous improvement by identifying opportunities to improve processes, reduce waste, increase productivity, and enhance service levels.

Compliance and Safety

Foster and maintain a safe, clean, and organized work environment by enforcing safety policies, conducting routine safety meetings, performing facility safety inspections, and ensuring compliance with OSHA, food safety, and Capital Area Food Bank standards.

Lead compliance efforts by ensuring operational adherence to all regulatory and organizational requirements, including AIB, DOT, OSHA, GMP, and food safety standards. Coordinate training, monitor compliance metrics, track corrective actions, and maintain continuous audit readiness.
Conduct routine safety observations, incident investigations, and root cause analyses to identify risks, implement corrective actions, and reduce workplace injuries and safety incidents.
Ensure all required regulatory documentation, certifications, inspections, and employee training records are completed, maintained, and audit-ready always.
Promote a culture of safety and accountability by coaching team members, reinforcing safe work practices, and recognizing compliance with operational and safety expectations.
 

Administrative Duties

Prepare, review, and maintain accurate operational reports, KP