Senior Content Manager

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list. 
Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email press@pattern.com.
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.
We need a Senior Content Manager to monitor content performance for our brand partners, strategize to improve it, and execute projects to optimize content for online marketplaces. This person will foster relationships and collaborate closely with brands and internal teams to produce keyword-rich, Amazon-compliant product listing copy that meets the brand’s specifications. This is a full-time role and will work a hybrid schedule based in Lehi, UT.

What is a day in the life of a Senior Content Manager?

• Directly manage a team of 5-6 (2 copywriters, 1 content manager, and 2-3 overseas specialists)
• Develop and execute data-driven content strategies alongside the imagery team to drive traffic and conversion on ecommerce listings
• Own outcomes for your team’s portfolio of brand partners
• Manage a diverse portfolio of brands; build strong, trusting relationships, deliver a world-class experience, and tactfully de-escalate any issues
• Automate and scale processes
• Stay up to date on trends, best practices, and relevant tech; lead needed changes to team’s approach as opportunities arise
• Final review of all copy produced for brand portfolio; occasionally write product listing copy
• Set expectations and drive accountability for your team; mentor and give consistent feedback to continuously raise the bar

What will I need to thrive in this role?

• Bachelor’s degree, preferably in English, communications, or a related field
• Strong background in content strategy; proven track record of delivering high-performing content, preferably for ecommerce listings
• Previous management experience
• 7+ years of experience
• Detail-oriented, organized, innovative, self-motivated, and proactive
• Experience scaling content production using AI and other tools

What does high performance look like?

• Uncover the job to be done for each brand partner and deliver content that solves business problems
• Deliver a world-class experience for brand partners, and tactfully de-escalate sensitive situations
• Impeccable performance and output from your direct reports 
• Strong traffic and conversion trends following copy delivery
• Ability to interpret data from multiple sources and draw out insights to drive content performance
• Consistent process improvements and production scaling
• Look for opportunities to innovate with every project. There’s no one way to get from A to B; a high performer thinks outside the box to find the best approach for every scenario
• Approach problems with a solutions-oriented mindset
• Take full ownership of your team and projects, and follow through to completion

What is my potential for career growth?

• Our team is evolving all the time. There are lots of opportunities to take on new projects and develop new skills within this role, and a lot of other roles to grow into within this team and across Pattern.

What does success look like in the first 30, 60, 90 days?

• The first 30 days:
• Meet Pattern’s conversion team
• Join onboarding calls with new brands
• Join cross-functional internal content strategy syncs
• Shadow content projects
• Learn the tools and systems the content team