Senior Manager, Service Compliance

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of .
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Our location in Des Plaines, IL, (On-Site) has an opening for the Senior Manager, Service Performance. The person hired in this role will be responsible for the Global Service documentation compliance & governance, in addition to supporting all related audits, CAPA activities, and driving an effective and result oriented organization.

What You’ll Work On

Responsible for the Global Service Documentation Compliance & Governance:

• Enforces all documentation standards, policies, and operating procedure requirements
• Ensures the Service & Support organization follows regulatory and quality processes when performing service functions, as well as drive best in class practices of ticket documentation
• Collaboration with Technical Operations to ensure processes and procedures are in place and followed to properly manage service documentation change control
• Provide global field action service implementation tracking for the Service Organization

​Supports all related Audit & CAPA activities

• Lead efforts to prepare for internal & external audit related to servicing teams and processes and serve as primary audit Service contact
• Ensures overall inspection readiness activities for affiliates, FSEs, and Service personnel.
• Represent the Global Service Organization in Service CAPAs
• Project manager Service assigned CAPAs effectively, while meeting each milestone deadline.

Drives an effective and result oriented organization 

• Strong leadership skills with demonstrated ability to create momentum and deliver excellent results.
• Strong organization, speaking skills, and influential management ability
• Ability to work effectively within a fast-paced, highly matrixed, and geographically diverse business environment
• Ability to set goals and provide positive and constructive feedback respectfully to build positive relationships and improve business results
• Provide diligent and fact-based verbal and written communication to Executive Management team, peers and team
• Be a champion of Quality, Lean and disciplined problem solving throughout service organization and cross-collaboration with other departments
• Provide management and development of the Global Service Performance staff

Required Qualifications

• Bachelor's degree or equivalent experience in engineering, life sciences, clinical laboratory science or related discipline.
• Experience in Medical Device industry or other FDA regulated industry experience.
• Minimum 3 years of diverse technical and organizational management experience.
• 5 years of experience in general area of skillset
• Minimum 2 years Quality and/or regulatory experience with exposure to CAPA, complaints investigation, and field actions are preferred.
• Data Analysis experience required.
• Incumbent in this role will conduct Active Monitoring
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