Senior Director/Vice President, Employee Experience

We are seeking an experienced and strategic Senior Director or VP of Employee Success to lead our people operations, employee experience, and total rewards functions. This role will own the People Business Partner (PBP) function, People Operations, Total Rewards, Talent Management and compliance, while partnering closely with Talent Acquisition to ensure a seamless employee experience.

We are looking for a builder; someone who thrives in early-stage, high-growth environments and can flex between strategy and execution. The ideal candidate brings structure to ambiguity, has deep experience designing and executing strategies that drive employee engagement, operational excellence, competitive compensation and benefits programs, and regulatory compliance. You will serve as a trusted advisor to senior leaders, ensuring that our people programs scale with our growth and reinforce our culture.

Responsibilities:

Strategic Leadership

• Build, mentor, and develop a high-performing employee success team

• Serve as a strategic advisor to the CPO and executive team on all matters related to employee experience and organizational health

• Drive culture initiatives and employee engagement programs that reinforce company values

• Lead change management efforts for organizational transformations and scaling challenges

• Establish KPIs and dashboards to measure success across all employee success work streams

Cross-Functional Partnership

• Lead and develop a team of People Business Partners who serve as strategic advisors to business leaders across the organization

• Partner with executives and managers to diagnose organizational challenges, drive leadership effectiveness, and enable team performance

• Design and implement talent strategies including succession planning, organizational design, and workforce planning

• Coach leaders through complex employee relations situations, performance management, and organizational change

• Drive alignment between business strategy and people initiatives, translating business needs into actionable people programs

Operational Excellence

• Own end-to-end employee lifecycle operations including onboarding, offboarding, HRIS administration, and employee data management

• Build and scale operational processes that are efficient, compliant, and create exceptional employee experiences

• Implement and optimize people systems and technology to support growing headcount and operational needs

• Establish metrics and analytics to measure operational efficiency, employee experience, and identify areas for improvement

• Lead leave administration, accommodations, and employee services programs

Total Rewards & Data-Driven Insights

• Develop and oversee comprehensive total rewards strategy including compensation philosophy, equity programs, benefits, and recognition

• Lead annual compensation planning cycles including merit, equity refreshes, and market adjustments

• Support Total Rewards team members with market benchmarking and competitive analysis to ensure our rewards programs attract and retain top talent

• Design and manage benefits programs that support employee wellbeing and align with company values

• Partner with Finance on headcount planning, budget management, and ROI analysis of people programs

• Ensure pay equity and conduct regular compensation audits

Partnership with Talent Acquisition

• Collaborate closely with TA leadership to ensure seamless handoffs from offer acceptance through onboarding

• Provide workforce planning insights to inform recruiting strategy and hiring priorities

• Support employer branding and candidate experience initiatives that reflect employee experience reality

• Partner on new hire onboarding programs that accelerate time-to-productivity

• Share market intelligence and compensation data to support competitive offer strategies

Requirements:

• 10+ years of progressive HR leadership experience, with at least 5 years leading multiple HR functions

• Proven track record of building and scaling employee success functions in high-growth environments

• Deep expertise across People Business Partnering, People Operations, Total Rewards, and compliance

• Experience managing teams of people professionals across multiple disciplines

• Deep expertise in role design, workforce planning, and scaling recruiting for multi-site