Systems Operations Analyst - Insurance

Who is Credible?

We are a marketplace where users can compare personalized, prequalified rates and quotes from multiple lenders and carriers, for student loans, mortgages, personal loans, and insurance. 

We’re challenging the status quo by giving power to the consumer. We believe in a world where ‘ethical’, ‘lending’, and ‘insurance’ can coexist, so we set out to build innovative platforms that actually work for customers. Our mission is to help people find the best loan or insurance policy possible. 

We believe researching and buying loans or insurance shouldn’t be confusing or complex, so we’ve focused on simplicity. We’ve created the only unbiased loan and insurance buying process out there, which makes finding options straightforward and clear. 

Who is Credible?

 

We believe life’s changes create financial needs for people and that the traditional financial system often puts up unnecessary obstacles. People celebrate major milestones like going to college, getting married, and buying a home. And most of the time, these milestones come with financial implications. 

 

At Credible, we have built a company with the mission of bringing transparency, choice, simple processes and savings to accessing credit for life’s important moments. What you see is what you get. We are committed to being upfront, honest, and clear about your options. There are no mysteries, no hidden fees, and no secret clauses.

 

Credible is a fast-growing Fintech company that has world class management, has raised multiple rounds of funding, is generating significant revenue and is disrupting the lending market and helping people save money and get out of debt faster.

 

About the role

The Operations Analyst will be responsible for supporting Credible’s marketplace systems.  You will help drive process efficiency and system optimization by identifying areas of improvement for our Product and Product Operations teams, and research and document requirements for new features. You will function as the systems SME to support the vertical and troubleshoot software-related issues.

 

Essential Duties and Responsibilities:

 

• Systems management
• Write requirements and troubleshoot insurance carrier eligibility tickets
• Write requirements and troubleshoot insurance prequalification question logic tickets
• Write requirements and troubleshoot insurance carrier onboarding tickets
• Write requirements and troubleshoot insurance payments and checkout tickets
• Write requirements, troubleshoot, and manage third party insurance integrations
• Write requirements and troubleshoot RCE related tickets
• Documentation
• Write and consistently update insurance documentation
• Analytics
• Complete policy-level analyses
• Complete analyses on eligibility and integrations
• Build reports and dashboards to quantify product health metrics related to eligibility, coverage, and back-of-funnel conversion
• Collaboration
• Collaborate directly with Credible teams
• Collaborate directly with external vendors and partners of Credible
• Speak to Systems Operations priorities and efforts with other teams and outside vendors and partners

What you will bring to the position: 

 

• Demonstrated oral and written communication skills 
• Demonstrated research and analytical skills 
• Ability to professionally interface with outside vendors
• Ability to work on multiple tasks simultaneously and switch gears quickly
• Highly self-motivated and detail oriented, you ask the right questions to get to the root of complex issues
• Strong organizational skills; understanding of how separate software components form a coherent system
• Strong sense of ownership

 

Education and/or Experience: 

 

• Bachelor's degree or 1-2 years of related experience and/or training required; or equivalent combination of education and experience. 
• Ability to manage multiple projects at the same time and shift priorities quickly. 
• Experience using JIRA, proficient in Excel, some Python, SQL or other DB interface tools.

 

Nice to have:

 

• Experience with Salesforce or related CRM software
• Familiarity with SumoLogic or similar DevOps tools
• Experience with API implementation and testing

 

Credible is open to hiring candidates in the following locations: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New Mexico