Senior Account Manager

Company Description

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined dentsu. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com. 

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and in our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding, and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all. Merkle is an agency of dentsu. 

Job Description

We are looking for a dynamic Senior Account Manager with a strong track record of high performance who will play a pivotal role in maintaining client success by providing exceptional service and value to our clients from both an internal and external perspective. The Senior Account Manager is responsible for day-to-day execution of operational support for clients across industries and is the direct liaison between the internal departments, the client account team and client.  The Senior Account Manager supports our practice area teams to achieve client goals. 

The Senior Account Manager will learn and operate Merkle processes.  Should be well organized, flexible, possess strong project management abilities, have great attention to details, and an eagerness to learn and grow.  This individual plays a key role in supporting the internal and client team by ensuring operations and support activities are executed in a timely and efficient manner which directly impacts client’s success.

Key Responsibilities

• Manage client meetings for creative, weekly status updates
• Manage day-to-day campaign builds (new and recurring) with the digital messaging team
• Build and approve target audience and journey documents for digital messaging team
• Build and approve emails in CMS platform
• Help build QBR/yearly planning decks
• Manage new analytics and database requests from the client
• Work with client internal teams to manage Database requests, creative requests, analytics request
• Review and provide approvals on creative briefs written by account coordinator
• Review and approve new creative (internal reviews)
• Create SF opportunities YOY, track yearly client budgeting, approve invoices, write and manage SOW contract approvals through SF and service lines, build project setup forms, manage project forecasting
• Help plan tactics and objectives for yearly budget
• Thrive in a dynamic and fast-paced work environment, effectively adapting to change
• Efficiently prioritize and manage workload to meet deadlines
• Proactively identify potential obstacles and navigate the organization to address and resolve issues
• Ensure compliance with operational processes
• Proactively evaluate, advocate for, and recommend opportunities to improve internal tools and processes which drive required business outcomes
• Communicate effectively and timely internally and externally regarding project progress and address concerns
• Strive to exceed client expectations and maintain strong and trusted relationships internally and externally
• Coordinate internal and external client meetings, acting as the main point of contact
• Effectively manage business reviews to multiple stakeholders for existing clients
• Apply learnings to new tasks independently 

People and Teams

• Establish strong working relationships with practice areas, Finance Ops, Contracts Ops teams and client leadership team, as applicable
• Engage clients, providing updates, sharing insights, and promptly addressing their needs
• Lead and motivate the internal team to deliver collaborative and best-in-class work in a productive team