Implementation Engineer Lead - Process Focused (Manhattan WMS/OMS)

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

ABOUT CEVA LOGISTICS
CEVA Logistics provides global supply chain solutions to connect people, products, and providers worldwide. We are supply chain experts, and our team of approximately 98,000 employees across more than 1,000 facilities in 160 countries makes us one of the largest logistics companies in the world. Through our commitment to excellence, we offer end-to-end, customized solutions in both Contract Logistics and Freight Management.

As part of CEVA’s multi-year deployment of Manhattan WMS and OMS platforms across our North American 3PL warehouse network, we are seeking an experienced Implementation Engineer Lead – Process Focused to manage and guide a team of Implementation Engineers. This leader will ensure process standardization, configuration integrity, and deployment consistency at each operational site.

 

YOUR ROLE

As the Implementation Engineer Lead – Process Focused, you will manage a team of engineers responsible for defining, documenting, and deploying process-based configurations of the Manhattan WMS and OMS platforms. You will act as the central coordination point between business requirements, system capabilities, and operational execution—ensuring scalable, repeatable deployments across multiple warehouse operations.

 

WHAT ARE YOU GOING TO DO?

 

Team Leadership & Oversight

• Lead, mentor, and manage a team of Process-Focused Implementation Engineers across concurrent deployment efforts.
• Oversee prioritization of engineering workstreams, ensuring project deadlines and quality standards are met.
• Conduct regular team reviews to assess deliverables, escalate issues, and optimize resource allocation.
• Develop and enforce standards for SOPs, process documentation, and system instruction sets across the program.

Process Design & System Integration

• Guide your team in translating warehouse and order management operational processes into Manhattan Active system configurations.
• Provide leadership and subject matter expertise on best practices for process design, testing, and documentation.
• Ensure consistency in implementation approaches across different customers and warehouse types.
• Serve as the escalation point for complex configuration or process issues during implementation.

Cross-Functional Collaboration

• Collaborate closely with Super User Team Managers, Deployment Project Managers, and the Training team to align implementation efforts.
• Support the integration of Manhattan WMS/OMS systems with customer IT and automation platforms.
• Represent the engineering team in governance meetings, deployment planning, and issue resolution forums.

Continuous Improvement & Scalability

• Drive the development of a centralized library of standardized, validated process flows and SOPs for future deployments.
• Identify opportunities to improve efficiency, reduce rework, and streamline process documentation.
• Capture and apply lessons learned from each deployment to improve team capabilities and tools.

 

WHAT WE ARE LOOKING FOR?

Education & Experience

• Bachelor’s degree in Industrial Engineering, Logistics, Supply Chain, or a related field.
• 6+ years of experience in warehouse operations, logistics process design, or systems deployment.
• Minimum 3+ years of direct experience with Manhattan WMS and/or OMS platforms (Active or WMOS).
• Prior experience managing teams or leading process/engineering workstreams in large-scale deployments.
• Background in 3PL or high-volume distribution en