Network Support Technician I

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.
By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy.  We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview: The Network Support Technician I is responsible for providing remote technical support and troubleshooting for network-related issues. This role involves working support interactions from a queue (phone, email, and chat) and escalating interactions as needed.  These interactions can be field techs calling in to work on customer points-of-sale, networking issues, site upgrades, hardware replacements, or other firewall problems at the customer site.  The technician will work closely with team members and management to ensure support for network performance, security, and availability.

Key Responsibilities

• Troubleshoot and resolve network hardware, software, and connectivity issues that come through the customer support interaction queue.
• Assist in the installation, configuration, and maintenance of network hardware such as routers, switches, and firewalls.
• Collaborate with other IT professionals to ensure smooth integration of new technologies into existing network systems.
• Provide technical support to end-users for network-related issues, including remote access and VPNs.

Qualifications

• Associate’s Degree in Computer Science, Information Technology, related field, or equivalent work experience
• Basic understanding of network protocols, including TCP/IP, DNS, and DHCP
• Familiarity with network monitoring and diagnostic tools
• Strong problem-solving skills and attention to detail
• Excellent communication and customer service skills
• Ability to work both independently and as part of a team
• Willingness to learn and adapt to new technologies and processes

Preferred Qualifications

• Relevant certifications such as CompTIA Network+, Security+, Cisco CCNA, or similar.
• Experience with network hardware from vendors such as Cisco Meraki, Cradlepoint, Fortinet, or systems using Linux.

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career.  This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements.  Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.