Senior Product Manager - Customer Journey Analytics

Company :

Highmark Health

Job Description : 

JOB SUMMARY 

This job defines the product’s fundamental value proposition, outlines vision and execution plans, gains alignment and support from key strategic partners and stakeholders, and oversees execution of that vision, while also providing coaching and guidance to junior team members. This incumbent will attend and participate in milestone reviews with the Delivery team.

 
ESSENTIAL RESPONSIBILITIES 

• Understand the department's and the company's strategic roadmap and competitive position, and develop a holistic product vision and the corresponding product strategy to drive maximum value.
• Actively anticipate future needs and utilize metrics and qualitative input to identify asset improvement opportunities.
• Represent the product in all governance meetings.
• Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
• Serve as accountable owner for the sets of products/tools within the designated portfolio
• Identify and drive both cross-product and cross-customer value and shared learnings.
• Guide Agile developments in the role of Product Owner.
• Own the product backlog and use input from internal and partner teams to frequently refresh and re-prioritize the backlog.
• Provide coaching and guidance to team members on product vision and strategic road mapping.
• Other duties as assigned or requested.

EXPERIENCE 

Required 

• 5 years of Product experience

To include: 

• 5 years with the Software Lifecycle
• 3 years of Advanced domain experience

Preferred 

• 3 years with agile process

 

SKILLS 

• Business Acumen for P&Ls
• Communication
• Conflict Management

EDUCATION 

Required 

• ​Bachelor’s degree in science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Preferred 

• None 

 
LICENSES or CERTIFICATIONS 

Required 

• None 

 
Preferred 

• None 

 
Language (Other than English): 

None 

 

Travel Requirement: 

0% - 25% 

 

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS 

 

Position Type 

Office- or Remote-based 

 

Teaches / trains others 

Occasionally 

 

Travel from the office to various work sites or from site-to-site 

Rarely 

 

Works primarily out-of-the office selling products/services (sales employees) 

Never 

 

Physical work site required 

Occasionally

 

Lifting: up to 10 pounds 

Constantly 

 

Lifting: 10 to 25 pounds 

Never

 

Lifting: 25 to 50 pounds 

Never

 

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.