Zscaler Secure Access Service Edge (SASE) Specialist and Security Operations Engineer

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

SHOULD YOU ACCEPT THIS CHALLENGE...

Working in an agile ecosystem, the Zscaler Secure Access Service Edge (SASE) SME and Security Operations Engineer comfortably uses their networking expertise and understanding of the dynamic environment with a variety of technologies, people, and processes to expediently design, deploy, troubleshoot and solve Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) issues by asking the right questions in the right scenarios and engaging with the right technical groups as needed. 

While their primary role is a Zscaler SASE SME, they are also adept in security operations support functions of tool administrations, integrations, and automations. 

 

The successful candidate thrives on the challenge of troubleshooting, isolating, and resolving networking, systems, or applications related issues and has the uncanny ability to connect and communicate effectively and clearly with relevant groups from users to technical groups to management.  S/he has the ability to develop simple yet creative solutions for systemic problems.

When not slaying or taming the Zscaler dragon, the candidate enjoys managing and perfecting security operations, ensuring timely resolutions and optimizing known issue patterns. Additionally, the Security Operations Engineer ensures operational excellence with runbooks, process creation, and automates the boring stuff for maximum efficiency. 

About the Role

We’re seeking a Zscaler SASE Specialist and Security Operations Engineer who thrives in an agile, dynamic environment. Leveraging extensive networking expertise, you will play a dual role:

1. As a Zscaler Subject Matter Expert (SME), you will design, deploy, and troubleshoot Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions.
2. As a Security Operations Engineer, you’ll manage security tools, automate processes, and ensure operational excellence.

This role demands technical mastery, creative problem-solving, and exceptional communication skills. You’ll troubleshoot complex issues, streamline security operations, and proactively improve processes.

Key Responsibilities

Zscaler SASE SME Duties

• Design, deploy, and troubleshoot ZIA/ZPA solutions with a focus on system optimization and incident resolution.
• Serve as the primary point of contact for Zscaler-related support tickets, ensuring timely resolution and adherence to SLAs.
• Administer Zscaler configurations, including firewall rules, URL filtering, and policy changes.
• Analyze configurations and alerts to recommend tuning adjustments and potential detection rules.
• Generate actionable metrics that demonstrate clear security outcomes.
• Create and update runbooks and support documentation.

Security Operations Support Duties

• Manage and prioritize the security ticket queue to ensure SLA compliance and accountability.
• Execute system administration tasks using established runbooks, identifying opportunities for enhancement.
• Assist with integrating and automating security tools to optimize workflows.
• Support incident management, change control, and risk management processes.

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

Technical Expertise

• 10+ years of IT experience and 5+ years working with Security solutions (ZIA, ZPA, CASB, DLP, PRA, IDAM, browser isolation, Detection Engineering).
• Comprehensive knowledge of security controls, LAN/WAN networking, and cloud/public cloud implementations.
• Proficiency in networking protocols (HTTP, SMTP, FTP, DNS), troubleshooting tools (Ping, Traceroute, tcpdump, Wireshark), and VPN technologies.
• Strong understanding of security technologies like firewalls, IDS/IPS, web proxies, SIEM, and endpoint security.
• Experience with operating systems (macOS, Windows, Linux).
• Familiarity with scripting languages (Python, Shell, Perl).

Certifications (Preferred)

• Zscaler Certified Cloud Administrator (ZCCA-IA), Zscaler Certified Cloud Professional (ZCCP), or equivalent Zscaler certifications.
• Industry certifications such as CompTIA