Director, Revenue Technology Capabilities

This is a a pivotal position responsible for gathering the technology requirements of the Revenue organization and ensuring that the appropriate capabilities are in place that enable our overall objectives. You will hold a key role in shaping the revenue technology strategy and roadmap together with the respective Global Technology Services (GTS) Leader for Customer Platforms.

Are you ready to make a significant impact in a cutting-edge industry?

Responsibilities:

• Strategic Capability Planning
  • Conduct comprehensive interviews and workshops within the Revenue organization to collect and analyze their needs and challenges and translate them into actionable plans.
  • Identify and prioritize the capabilities required to address the Revenue Organization's needs, focusing on tools, technologies, and processes.
     
• Enable the Digital Transformation
  • Partner with the GTS organization to influence the Technology roadmap, ensuring that the business’ requirements are adequately represented and addressed.
  • Evaluate, select and optimize the sales technology stack in partnership with GTS
  • This includes sales CRM, service CRM, sales enablement solutions, contact center as a service (CCaaS) and AI tools for the revenue organization
  • Additionally, there are also some core workflows tied into ERP systems which may also require representation
  • Ensure revenue tech stack is connected to the right business intelligence systems, work together with analytics teams to develop insights, and enrich the foundational data for AI driven solutions
  • Monitor the effectiveness of implemented capabilities and drive continuous improvements based on feedback and evolving business needs.
     
• Team Leadership
  • Manage and lead the global revenue technology capabilities team
  • Ensure sales operations and customer service develop and deliver user training that enables team members to effectively utilize systems and tools as designed for them
  • Actively collaborate and foster strong relationships with GTS, Marketing, Customer Service, Procurement, Legal, and other functions to ensure integration and alignment of digital capabilities

Qualifications

• Proven experience in a senior leadership role (5-7y) connected to Sales Operations
• Demonstrated success in developing and implementing sales technology strategies that drive business results
• Strong analytical and problem-solving skills with the ability to make data-driven decisions
• Excellent communication and interpersonal skills
• Demonstrate the ability to identify and implement emerging technologies that contribute to the organization’s competitive advantage.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Subject to the absolute discretion of the company, this role is eligible for an annual cash bonus payment based on company, business unit, and/or individual performance.

Subject to the absolute discretion of the company, this role may be eligible to receive stock equity based on company, business unit, and/or individual performance.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current range for this position is: 166,000-250,000 USD

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