Manager, Product Management - Enterprise Core Platform

Manager, Product Management - Enterprise Core Platform

Manager, Product Management (PXDP50)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

At Capital One, we are reimagining the customer experience for managing payments and we want you to do it with us!

Paying a credit card is one of the most fundamental moments that we have with our customers. It directly impacts their ability to manage finances effectively, maintain good credit standing and over time grow their credit line and expand into different products and services. A seamless payment experience reduces friction, enhances customer satisfaction with Capital One, and builds trust in our brand. Given the impact that a payment decision has on a customer’s financial health and the rapidly changing technological and regulatory landscape, payments is an area with ample opportunity for us to Change Banking for Good.

Today we support a number of channels that customers can make a payment in, including the Capital One mobile app and authenticated Web experience, IVR, Agent, in a branch or cafe, ATM and more. We are looking for a Manager, Product Manager who will be the product lead for the Web channel.

As the Web Product Manager on the Payments team, you will lead one tech team to deliver against a strategic and high visibility agenda. Responsibilities include:

• Develop a strategic vision and OKRs

• Iterate through a test and learn agenda, leveraging data insights for continuous improvement

• Collaborate with engineers, analysts and designers to deliver new capabilities, features and experiences on your roadmap

• Manage key stakeholders and partners

• Lead your tech team through agile ceremonies including PI and sprint planning, backlog refinement and retrospectives

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• At least 3 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agre