Director, Operations - DDC Global Operations

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

We are seeking a bold, visionary Global Director of Workforce Operations to lead our global team of 400+ CAD/CAM Designers across the U.S., Egypt, South Africa, and Costa Rica. This is not just an operational role—it’s a people leadership role at its core. You will be responsible for scaling a high-performing, globally distributed team while shaping the future of work at Dandy.

You’ll sit at the heart of our business, collaborating cross-functionally with recruiting, HR, customer experience, product, training, and engineering. This is a builder’s role for a hands-on leader who thrives in dynamic environments, can connect vision to execution, and is passionate about inspiring teams to do their best work every day. International travel will be required.

Key Responsibilities

Strategic Leadership & International Oversight

• Serve as Dandy’s senior-most workforce leader across operational geographies, establishing us as an employer of choice in every region.

• Drive global expansion strategies, including legal entity formation, office setup, and talent acquisition.

• Represent Dandy externally, building relationships with local governments, academic institutions, and strategic partners.

• Ensure ongoing compliance with local labor laws and maintain competitive global compensation strategies.

Workforce Development & Organizational Design

• Lead, mentor, and grow a diverse, high-performing team of 400+ global designers and regional people managers.

• Build scalable, in-person workforce models that optimize quality, speed, and engagement.

• Own workforce planning, performance frameworks, and professional development strategies across markets

• Proactively manage retention, absenteeism, and productivity through data and people-first solutions.

Operational Excellence & Performance Management

• Oversee daily workforce operations to ensure consistent delivery of high-quality designs on time and at scale.
  Implement standardized metrics and performance management systems to drive excellence across locations.

• Collaborate with product, engineering, and training teams to build playbooks and improve workforce effectiveness.

• Design quality assurance programs that tie individual and team performance to customer outcomes.

Systems Thinking & Scalability

• Partner with HR and Operations to align staffing plans with long-term business goals.

• Lead the design of tools, dashboards, and models that forecast workforce capacity and mitigate risk.

• Translate strategic objectives into regional execution plans, with clear ownership and accountability.

• Champion change management initiatives that drive efficiency, resilience, and innovation across the global org.

Culture, Coaching & Engagement

• Inspire a unified, values-driven culture across all time zones—one that champions teamwork, growth, and excellence.

• Act as a mentor and coach to frontline and mid-level managers, investing in leadership development and succession planning.

• Own and improve employee engagement and eNPS across all regions through meaningful feedback loops and targeted initiatives.

• Champion connection and collaboration between HQ and regional teams to create a truly global workforce experience.

Key Qualifications

• 8+ years of experience in operations, workforce leadership, or general management in high-growth, tech-enabled or service-driven organizations.

• Willingness to travel internationally

• Proven track record managing and scaling large, distributed teams in multiple international locations.

• Deep expertise in people leadership, including performance management, org design, and change leadership.

• Strong business acumen with experience owning KPIs tied to quality, speed, and employee engagement.

• Excellent communication skills and cultural sensitivity; able to build trust across diverse teams.