Implementation Support Specialist II (Per Diem - Sales Support II)

At Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren’t sure you meet every qualification, please apply! Above all, we are looking for the right person!

The Sales Support Specialist (SSS) Level II has multiple responsibilities supporting educators who both currently use and who are prospects for Curriculum Associates solutions. The SSS supports the local sales team with prospecting activities, such as site visits, email and call campaigns and sometimes being the initial customer contact and face of CA. Support is equally important as sales, so a large part of the job is focused on helping educators to implement CA solutions with fidelity.

The impact you will have:

• Effectively communicate and collaborate cross-functionally with all service team members. 

• Proactively connect and establish relationships with educators in strategic pilots and accounts to ensure successful implementations, with direction from the local sales team. .  

• Prospect for new schools and school districts to introduce them to the company, gaining an understanding of their needs and determining the best product(s) to address their needs. 

• Perform web-based and on-site demonstrations of products. 

• Become knowledgeable on the company’s products, the issues faced by teachers in the classroom and the latest trends. 

• Monitor, screen, and respond timely to all internal/external communications. 

Note: The essential duties are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties.  Specific responsibilities and assignments will be provided by the incumbent’s manager. 

Who we are looking for:

• Proficient with Programs and Applications like Outlook, SalesForce.com, Microsoft Office Suite products (Word, Excel, PowerPoint, MS365) 

• Strong working knowledge of the State Standards, Grades K–8, including both the content standards, the practice standards and contemporary pedagogy best practices 

• Strong listening and communication skills – both oral and written 

• Strong interpersonal and customer centric skills – build trust and dependability 

• Ability to present to and engage groups of people- often 20-35 attendees. 

• Ongoing learner – able to learn and incorporate new and complex concepts quickly. Must stay abreast of education trends, policy and research. 

• Results oriented – follow through to complete assignments. Understand tasks vs goal achievement 

• Able to work independently, with some direction and collaboratively, in a team environment 

• High attention to detail and ability to follow complicated directions 

• Effective decision making, ownership, and accountability 

Required Education and Experience: 

• Bachelor’s Degree or Higher 

• Five years of experience in customer service, sales, or teaching (or a combination) 

• Bachelor’s Degree plus teaching credential is preferred 

• Previous Experience as classroom teacher, Education Sales, Customer Support, Training is preferred 

Pay Range: This role’s range is $26/hr-$39/hr. The wage range for this role takes into account the wide range of factors that Curriculum Associates considers in making compensation decisions based on our Compensation Philosophy.