Employee Assistance Program Outside Sales Representative

Location:

Avera Behavioral Health Center-Sioux Falls

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$45,240.00 - $68,640.00

Position Highlights

Provides high quality customer service for companies enrolled in Avera's Employee Assistance Program (EAP). This includes providing quarterly contact, contract renewal, other EAP duties as needed. This position is responsible for the sales and marketing of EAP services and contracts. Travel is required.

What you will do:

• Coordinate customer service to EAP companies including contract renewal and utilization review. Works to meet the needs of EAP accounts and exceed their expectations for customer service.
• Works closely with other EAP staff to ensure customer requests and contracts are serviced in timely manner. Strives to retain EAP contracts.
• Works with internal departments such as Human Resources, Avera Health Plans and Business Development on EAP issues
• Sell and market EAP services to human resources, business leaders, and community using sales tools.

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for on-going contact with Avera Business Development clients, program education, program maintenance, retention of clients and the recruitment of new clients.

What you will do

• Promotes and markets all programs of Avera Health while capitalizing on opportunity to cross-sell when appropriate by promoting other Avera Health programs. Assists as needed in the development of marketing materials to support these programs.
• Maintains an existing core of business within a clearly defined service territory through a system of regularly-scheduled telephone contacts. Documents affiliate and recruitment contacts in the appropriate systems.
• Works with Avera staff in coordinating, promoting, and selling Avera Health programs to target markets. Remains current on competitive market and regularly communicates with director and staff of any market shifts.
• Compiles and presents potential affiliate program analysis.
• Coordinates sales closure and implements Avera Health programs at client sites. Completes set-up procedures for clients in assigned territory and submits new client information to the appropriate Avera employees.
• Monitors activity by client facilities and performs periodic audits of accounts.
• Assists clients with various business needs/requests.
• Assists Business Development leaders by analyzing and monitoring client activities.
• Develops and conducts a facility exit interview for all program terminations. Completes deletion procedures for clients in assigned territory and ensures client changes are communicated to vendors and internal Avera entities as needed.
• Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• Drivers License - Licensing Board Upon Hire
• Experience in field sales or marketing

Preferred Education, License/Certification, or Work Experience:

• Bachelor's Business

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with ent