Manager, IT Platforms & Applications Engineering

Job ID: 276456
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Remote Eligible:Hybrid Schedule

 

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

 

The Opportunity:

Technology

Our technology team works fast and smart. With San Francisco as our home, we take bringing new tech to market seriously, developing the latest in mobile technologies, scalable architecture, and the coolest in-store client experience. We love what we do and we have fun doing it. The Technology group is comprised of motivated self-starters and true team players that are absolutely integral to the growth of Sephora and our future success. 

 

Your role at Sephora...

We are seeking a hands-on technical leader who combines deep engineering expertise with strong leadership skills. This role is not just about managing people—it’s about owning technical outcomes, setting architectural direction, and leading by example. The ideal candidate is passionate about building scalable, secure, and reliable IT Services platforms, while coaching and developing a high-performing engineering team.

 

You will be accountable for technical delivery, architectural integrity, operational stability, and service quality across core platforms, including ServiceNow, JIRA, and other enterprise platforms. This includes Level 3+ support ownership, SLA adherence, and proactive incident prevention. The role requires someone who can design, code, and troubleshoot when needed, while managing a globally distributed team and fostering a culture of engineering excellence.

 

Responsibilities:

Technical Leadership & Delivery

• Lead the design, development, and deployment of complex features and integrations across ServiceNow, JIRA, and other enterprise platforms.
• Actively participate in solution design, architecture decisions, and hands-on coding when necessary.
• Review code and provide technical guidance to ensure quality and maintainability.
• Own release planning and production change management (go/no-go criteria, release readiness, rollback plans) with near-zero tolerance for avoidable slippages and outages.
• Work across the full stack—from application and integration layers to underlying infrastructure—to ensure end-to-end performance, security, and reliability.

 

Architecture & Standards

• Define and enforce architectural principles and best practices for IT Services platforms.
• Ensure solutions are scalable, secure, and aligned with enterprise architecture strategy.

 

Operational Support & Incident Management

• Own Level 3+ support for all IT Services platforms, ensuring timely resolution of complex issues.
• Accountable for meeting or exceeding SLAs and maintaining high-quality service delivery.
• Drive proactive measures to prevent major incidents and minimize business impact when they occur.
• Own the ITIL lifecycle for Incidents, Service Requests, Change, and Problem (PIRs), including KPI targets for MTTD/MTTR, change success rate, incident repeat rate, and problem backlog burn-down.
• Engage in planned off-hours implementations and participate in a 24×7 on-call rotation for critical incident response.

 

Global Team Leadership

• Manage and coordinate a diverse team across onshore, nearshore, and offshore locations, ensuring seamless collaboration and consistent delivery standards.
• Mentor and coach engineers to deepen technical expertise, foster innovation, and deliver high-quality solutions.

 

Roadmap & Stakeholder Engagement