Customer Service Representative, Dutch-Speaking

Are you passionate about customer satisfaction? 

Do you enjoy talking to people? Are you solution-focused, empathetic, and driven to make customers happy? Do you thrive on helping people, delivering perfect service, and solving problems? Then we have the perfect position for you at our office in Copenhagen! Here, we assist customers via chat, email, and phone with their web hosting solutions, technical issues, and any challenges that might arise for someone trying to carve out a space on the internet with a website, email, or domain. 

At one.com, customer contact is our top priority! We work hard to always deliver world-class support and customer service, ensuring that even in a highly competitive market, our customers feel they are getting everything they need—and more. 

This is a unique opportunity to join a team where everyone works towards the same goal: providing the best support for our customers in the Netherlands and Belgium. We don’t do things halfway; we continually strive to outdo ourselves, all while having fun at work and developing both individually and as a team.

Responsibilities: 

Our goal is to give our customers a world-class experience when they contact us for support. It’s not just about solving problems; it’s about exceeding customer expectations by understanding the value of empathy, understanding, and personality. We believe in “hire for attitude, train for skill”, so what you’ve done in the past is less important. What matters most is your willingness to learn, a strong desire to provide exceptional service, and a positive, open, and outgoing attitude. 

Your primary responsibility will be assisting customers via chat, email, and phone with a variety of administrative and technical issues. You’ll also ensure that each customer you interact with has the right package, the right products, and isn’t missing out on anything we offer. 

Send Your Application If This Sounds Like You: 

• You speak and write Dutch at a native level, and you possess strong English skills (most of our internal communication happens in English as we are a company with many nationalities and offices worldwide) and you are a good communicator. 
• Experience in customer service, support, or sales is a plus but not a requirement. 
• You are patient, can handle stress, and adapt well to change. 
• Strong ability to take feedback and coaching for continuous improvement. 
• Customer-focused with a strong desire to help others.  
• Flexible and capable of thinking outside the box. 
• Positive with a “glass half full” attitude. 
• A strong willingness to learn. 
• Basic IT skills.
• Humble. 
• Practical. 

What We Offer: 

• Working hours are scheduled between 08.00 and 18.00 with 37.5 hours per week, excluding lunch. Work on weekends will occur.
• We offer a hybrid work model, but during the first three months of employment, you will work 100% onsite to ensure thorough training and onboarding. 
• World-class lunch arrangement provided by Meyers Kitchen.
• Join our Copenhagen office, just steps from the Central Station, where around 200 talented employees from over 30 nationalities collaborate to drive innovation. 

Salary: 

Monthly gross salary for this position is 23 000 DKK for 37.5 hours/week.  

Interviews will be conducted on an ongoing basis. For further questions about the position, you can send an email to Lara Sieperda, lara.sieperda@group.one

We don't care whether you are female, male or diverse, where you come from, how old you are, what colour your skin is or what you believe in. For us, the focus is on mutual respect, personal appreciation as well as fun and motivation at work. Develop yourself - your personality - because we focus on you as a person and team member. 

We want to continue to grow with you. That's why we look forward to getting to know you.