Customer and Fulfillment Specialist

<h1><span><b><b><b>Job Description Summary</b></b></b></span></h1>Vernova Purpose<br/>GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world? <br/><br/>What impact you’ll make<br/>As a Customer and Fulfillment Specialist of the International Logistics and Material Support team, you will be an active contributor to ensuring efficient material management, coordination, and delivery of replacement and repair parts for wind turbines as part of our global Services operations. You will support key business priorities such as optimizing logistics processes, improving on-time delivery performance, and ensuring seamless coordination with regional teams and customers across Europe, Japan, Brazil, the U.S., and other regions.<p></p><h1><span><b>Job Description</b></span></h1><p><b>What you’ll do </b></p><ul><li><p>Ensure on-time fulfillment, invoicing, and collection of customer orders, coordinating with cross-functional teams to achieve cost-effective and accurate deliveries.</p></li><li><p> Develop and maintain proactive communication channels with internal and external customers, providing timely updates on order status and addressing any service deviations.</p></li><li><p>Translate customer parts requirements into supply chain actions, ensuring readiness for both standard and special requests, including high-volume or nonstandard parts.</p></li><li><p>Coordinate inbound and outbound logistics operations to guarantee efficient and compliant material flows across multiple regions.</p></li><li><p>Collaborate with legal entities and local teams to define and improve logistics and fulfillment processes in existing and new operating countries.</p></li><li><p>Track and analyze key fulfillment metrics such as On-Time Delivery and Order Backlog, identifying root causes and implementing corrective actions.</p></li><li><p> Identify potential risks in parts fulfillment operations and implement mitigation strategies to ensure continuous improvement.</p></li><li><p>Lead productivity and process improvement initiatives focused on cost reduction, inventory optimization, and operational efficiency.</p></li><li><p>Ensure compliance with all Environmental, Health, and Safety (EHS) and company standards while maintaining high-quality and accurate data management.</p></li></ul><p></p><p><b>What you’ll bring (Basic Qualifications)</b></p><ul><li><p>Business degree or other technical discipline from an accredited university or college, or equivalent experience in logistics, planning, or supply chain.</p></li><li><p>Experience with ERP systems (SAP, Oracle, or others); Oracle experience is highly desirable.</p></li><li><p>Strong understanding of Parts Fulfillment Operations and logistics processes, preferably within the wind energy sector.</p></li><li><p>Excellent communication and coordination skills in English and Spanish (spoken and written).</p></li><li><p>Valid EU Work Permit.</p></li></ul><p></p><p><b>What will make you stand out</b></p><ul><li><p>Strong controllership, customer-oriented mindset, and excellent communication, influencing, and interpersonal skills to work effectively in a dynamic, global environment.</p></li><li><p>Knowledge of Lean / Six Sigma (Green Belt or equivalent) and experience in the energy, wind, or industrial sector, with a solid technical or commercial background in wind energy products.</p></li></ul><p></p><p><b>Additional Notes: </b>This is a hybrid role with two days remote and three days in the office.</p><p></p><p><b>Benefits Available to You </b></p><p>GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: <a href="https://jobs.gecareers.com/vernova/global/en/our-culture" rel="noopener noreferrer" target="_blank">Our Culture | GE Vernova (gecareers.com)</a></p><ul><li><p>Our <b>compensation &amp; benefits</b> are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.</p></li><li><p>A <b>healthy, balanced lifestyle</b> can mean different things to different people. We've created programs that support the way you live and work today.</p></li><li><p>GE Vernova invests to provide opportunities to <b>grow your career</b> by providing a path for continued on-the-job <b>learning and development</b>.</p></li></ul><p></p><p><b>Inclusion</b></p><p>At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an <b>inclusive culture</b>, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.