Director, Global Country Operations Enablement

Use Your Power for Purpose

This role directs a multi-disciplinary team of matrix professionals ensuring country operations support is delivered efficiently through the functional teams of Global Country Operations (GCO), in order to start, maintain and close clinical trials with speed and quality. Supports the Global Country Enablement Lead to establish and implement strategic priorities to improve processes in scope of Country Operations. Accountable for developing and delivering change management plans in support of Global Country Operations and GSSO strategic operations in partnership with GSSO Regional Operations Leads. Supports Global Country Operations Enablement Lead in implementing effective resourcing methodology and ensuring compliance with CD&O reporting requirements. Represents Global Country Operations leadership in digital (data) and AI solutions within GSSO
 

What You Will Achieve

In this role, you will:

• Responsible for developing and implementing project and change management plans in support of GCO strategic operations on a regional or global level, based on departmental development roadmap and goals.  Which may include but not limited to the following responsibilities:

• Leads or significantly contributes to cross-functional initiatives representing GCO to implement process optimization and digital solutions.  Example focus areas may include; Operating model transformation, Regional and country optimization, Process simplification, Agile structures, Artificial Intelligence (AI) and digital solutions.

• Adopts Pfizer Ways of Working (PWOW) and becomes a PWOW SME on behalf of GCO.

• Leads a multi-regional matrix team to facilitate customisation of ICD templates for use at country or site level as needed.  Collaborates and aligns with Business Process Owners (BPO) and US Central ICD Project Team leaders to set global operational priorities and to continuously maintain and improve process. 

• Leads a multi-regional matrix team to operationalise and oversee a centralized activity team supporting maintenance and close out activities across the portfolio of studies.  Supports regional oversight leaders with portfolio planning and alignment with therapeutic area and operational stakeholders.  Collaborates with strategic operations to develop resourcing models and forecasts.  

• Develops Key Performance Indicators (KPI) and Key Quality Indicators (KQI) metrics to facilitate oversight and report to the GCO Leadership Team, and other stakeholders.  
   

Here Is What You Need (Minimum Requirements)

• Bachelor's degree with at least 8 years of experience in clinical development operations, or MBA/MS with at least 7 years’ experience or PhD or JD with at least 5 years of experience
• Is recognized as an expert within the organisation, both within and beyond own function and applies this to influence the strategic direction of a Global Business Unit/Global Operating Unit or Sub business Unit/Sub Operating Unit.
• Promotes innovation and takes appropriate risks to challenge the status quo.
• Leads unique and complex projects with influence across a Global Business Unit/Global Operating Unit or Sub business Unit/Sub Operating Unit.
• Identifies multiple solutions or innovative options in solving highly complex problems with direct impact on a Global Business Unit/Global Operating Unit or Sub business Unit/Sub Operating Unit.
• Exercises foresight and judgement in making complex decisions. Acts independently on self-initiated projects.
• Demonstrates advanced understanding of clinical trial regulation and compliance, including global application of GCP.
• Prior line and functional/matrix management experience, working cross-functionally with organizational leadership.
   

Bonus Points If You Have (Preferred Requirements):

• Ability to assimilate high-level data and operational metrics and trends.
• Strategic thinking and targeted problem-solving skills.
• Maintains scientific/operational knowledge and expertise to possess credibility to discuss with higher level management and peers.
• Strong interpersonal skills.
• Establishes strong relationships with customers, strives to understand and meet customer requirements.
• Respectfully challenges practices, decisions or ideas to uphold integrity and ethical standards.
• Exhibits behaviours consistent with company values to colleagues at multiple locations with diverse cultures; motivates through example, commitment, loyalty and enthusiasm.
• Effective verbal and written communication skills in relating to colleagues and associates both inside and outside the organization.
• Creativity and/or ability to put innovative approaches into practice in clinical development.