Office Associate III - DSS Specialist I - Front Office (Albemarle)

Job Summary/ Objective:

Performs a wide variety of specialized and/or difficult clerical and administrative duties in an inclusive team environment. Position is embedded within a work unit and performs duties that are necessary to achieve work processes. Work requires extensive knowledge of department and unit policies, procedures, and services and the ability to communicate these to others. Tasks require the ability to plan and carry out assignments. Work often involves providing assistance to temporary staff, internal and external customers, and community partners. Work is performed under regular supervision. As an organization, ACDSS is committed to building a diverse team of contributors who believe and work from the foundation of our core values of equity and inclusion, hope, respect, opportunity, and self-determination. Starting offer is based on applicable education, experience and internal equity.

Supervisory Responsibilities:

• None.

Essential Functions:

• Collects information and is responsible for a variety of routine administrative 
  assignments;
• Prepares, prints, and distributes a variety of documents that may include highly 
  confidential and time-sensitive information, including case -related or financial information;
• Answers routine correspondence for supervisor; receives, opens, and sorts mail; 
  assists with bulk mailings; schedules meetings and appointments and administers calendar; 
• Codes invoices and processes expense forms for payment; 
• Collects and enters unit/department-related information into a database. Maintains database and keeps information current;
• Meets/greets/screens customers/visitors. Answers questions and provides 
  information. Answers unit/department phones, takes messages, and provides responses;
• Operates a variety of office machines; may maintain inventory of materials, supplies 
  and/or equipment. Serves as the first contact for office equipment maintenance;
• Provides back-up for department administrative staff; provides occasional direction to temporary staff;
• Performs related tasks as required.

Competency: Knowledge/ Skills/Abilities:

• Thorough knowledge of standard office practices, procedures, equipment, and clerical techniques;
• Ability to make difficult arithmetic calculations, and set up complex forms and statistical tables;
• Ability to type and transcribe accurately;
• Knowledge of business English and spelling; 
• Ability to establish and maintain effective working relationships with employees and the general public;
• Basic to Intermediate level proficiency in office-related software;
• Intermediate-level proficiency in County or Department-specific databases;
• Office equipment used includes computer, copier, postage meter, fax machine, printer, multiple-line phone, paper folder, laminator, projector, and scanner.

Required Education and Experience:

• High school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. 
• Workers in this position are required to drive and they must meet the eligibility requirements of the 
  County’s safe driver policy. 
• Workers must be willing to travel occasionally overnight and may be required to assist in managing 
  emergency shelters for the public. 
• The candidate may be subject to criminal history and central registry background checks.
   

Preferred Qualifications/Certifications:

• None. 
   

Physical and Mental Requirements: 

• Works with the public via an office setting and/or telework. Involves frequent walking or standing and light lifting. 
• Regular operation of office equipment and occasional operation of vehicles. 
• Daily contact with clients and families and the community.

Remote Work: 

This position is not eligible for a remote work schedule. All County staff must maintain residence within the 
Commonwealth of Virginia
 

Albemarle County Core Values: 

Albemarle County holds its employees to the highest standards in fulfilling the County’s Vision and Mission. 
We believe in excellence in public service through 

Community: We expect diversity, equity and inclusion to be integrated into how we live our mission.

Integrity: We value our customers and co-workers by always providing honest and fair treatment.

Innovation: