Jobs and Careers
DT
Director, Support & i3 Operations
DTEX SystemsUnited States - Remote, United StatesRemotefull_timeVerifiedPosted 16 Jul 2024
About the role
About DTEX Systems
DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to DTEX and help create our future, expanding our reach and influence worldwide. Learn more about DTEX’s mission to proactively protect global organizations from insider threats at www.dtexsystems.com; LinkedIn DTEX Systems: Overview | LinkedIn
Why you should choose DTEX as your next career:
The successful Director – Support & i3 Operations candidate will have very strong leadership and management skills with a foundation of technical knowledge, enhanced by a clear devotion to serving and satisfying customers. This position is a core member of the world-wide Customer Success team, which is tasked with customer value delivery, including i3 services and the triage and support of customer cases.
Responsibilities:
DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to DTEX and help create our future, expanding our reach and influence worldwide. Learn more about DTEX’s mission to proactively protect global organizations from insider threats at www.dtexsystems.com; LinkedIn DTEX Systems: Overview | LinkedIn
Why you should choose DTEX as your next career:
- Opportunity to be part of a disruptive high growth success story at the cutting edge of the cybersecurity AI evolution.
- DTEX is a great place to work because of its mission-oriented culture and passion for protecting customers.
- We offer exciting growth opportunities and an excellent platform for individuals to contribute to thought leadership as experts in their field.
- We are uniquely positioned to solve highly relevant and complex risks and challenges associated with insider risk.
- Opportunity to be part of a business that’s passionate about creating first-of-a-kind solutions.
- Best in class benefits.
The successful Director – Support & i3 Operations candidate will have very strong leadership and management skills with a foundation of technical knowledge, enhanced by a clear devotion to serving and satisfying customers. This position is a core member of the world-wide Customer Success team, which is tasked with customer value delivery, including i3 services and the triage and support of customer cases.
Responsibilities:
- Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives
- Evaluate and understand current customer support and i3 delivery needs, while also anticipating future needs and building long-term sustainable solutions
- Key partner to product management and development teams, working directly with engineering to resolve core product issues
- Provide executive summary of health of customers and reporting.
- Directs, measures, and drives teams to deliver on business unit KPIs and customer SLAs.
- Drives the development of all Engineers and Analysts in the CS organization.
- Increases operational effectiveness whilst expanding customer value.
- Ensure customers see value from products and services.
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s