Senior Technical Writer

Who We Are

We’re a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.

Location: San Francisco

Our headquarters is located in downtown San Francisco, where our group of cross-functional writers assemble to build experiences for Crunchyroll’s hardworking communities.

About the Team

The Technical Documentation team sits in the heart of the engineering web. Every day, we work with engineers, product owners, designers, and QA to build highly detailed documentation that educates, thrills, and enhances our Knowledge Sharing culture. We support front and back-end teams across multiple offices in multiple countries, all in the name of promoting and supporting the highest quality anime video streaming services. We also offer editorial and writing consultations to non-engineering teams across the Crunchyroll ecosystem.

About You:

Searching for an engaged senior technical writer with excellent Atlassian Confluence and technical documentation skills to join a growing team of passionate documentation specialists. You will be detailing processes, runbooks, user guides, templates, and other types of documentation for platform services, front-end applications, and other internal technical tools. You will also be an enthusiastic Confluence advocate.

• 5-9 years experience in technical writing
• Excellent written and verbal communication skills
• Experienced in the Atlassian ecosystem, especially Confluence and Jira
• Experience in creating and maintaining Overview and Admin guides
• Strong attention to detail
• Able to communicate to multiple audiences
• Skilled at project management
• Passion for providing a great user experience
• Unafraid to display technical writer passion
• Takes initiative with minimal supervision

A day in the life of our Senior Technical Writer:

• Works under the documentation manager who coordinates documentation projects.
• Gathers, analyzes, and composes information provided by subject matter experts (SMEs).
• Conducts research and ensures the use of proper technical terminology.
• Translates SME information into clear, readable documents and process maps to be used by users.
• Ensures consistency, clarity, and quality in and across all documentation.
• Engages in formatting, editing, and quality assurance on own work and the work of others.
• Ensures documents are technically and mechanically accurate, and consistent with regard to transparency, flow, organization, completeness, and readability.

Benefits: San Francisco Office

• Competitive salary
• “Use What You Need” time away from work policy
• Medical, Dental, Vision, STD, LTD, and life insurance
• Health care and dependent care FSA
• 401(k) plan with employer match
• Support program for new parents
• Fun, passionate and skilled co-workers

Questions about Crunchyroll's hiring process? Please check out our FAQ

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email accounts. If you have any questions of the authenticity of a Crunchyroll job offer, please contact recruiting@crunchyroll.com before giving away any information.

About Crunchyroll

Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love. In addition to free ad-supported and subscription premium content, Crunchyroll serves the anime community across events, theatrical, games, consumer products, collectibles and manga publishing.

 Anime fans have access to one of the largest collections of licensed anime through Crunchyroll and translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast. 

The Crunchyroll app is available on over 15 platforms, including all gaming consoles.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan’s Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of