Associate Infrastructure Operations ET

Overview

In this role, you will configure, install, administer, operate, upgrade, monitor, sustain, and support existing data centers, network, hardware, software, processes, applications, systems, databases, desktops, peripherals, and other related infrastructure. You will be responsible for service delivery across all technology domains and all consumers, including execution of all backup, recovery, disaster recovery, and related capabilities.

• Leads projects or work streams within broader projects
• Accountable for work of self and sometimes others, provides process and standards advice in area of specialty
• Works independently, receives minimal mentoring
• Acts as a resource for colleagues with less experience

Role summary and job responsibilities

• Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels
• Reviews the production readiness of technology solution implementations and application deployments and coordinates next steps across the involved teams
• Oversees and provides guidance on analysis of performance trends and actions being taken for preventing potential impacts
• Effectively uses logic as a problem-solving tool
• Demonstrates understanding of statistical models for problem analysis
• Actively helps team members and makes suggestions to improve practices

Business knowledge

• Possesses solid understanding of the tech and asset management industries and internal business units to enable navigation of key partners and understanding of impact

Requirements

• Typically requires 3+ years of relevant experience
• Requires in-depth knowledge and expertise in your job discipline and working knowledge of related disciplines
• A solid understanding of the broader technology portfolio
• Stays abreast of industry trends and technologies
• Maintains root cause analysis skills for investigation of incidents impacting technology availability
• Reviews capacity utilization for trends and raises awareness across teams to address areas of excess and shortages
• Administers processes and procedures related to code management
• Engages various teams to evaluate and implement performance tuning recommendations

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for remote work up to two days a week.