Vice President, Client Management

Company Description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

The salary range for this position is $150,000 to $200,000K USD and will be hybrid from our LA office, with the potential to spend time onsite within client premises.

We've got an exciting opportunity for a VP, Client Management to join our Emmy Award winning team, working with one of our exciting (new) partners - one of the world's leading streaming services and a high profile, high value brand.

As VP, Client Management, you will be dedicated to leading this key global high growth client, ensuring you and the client team work toward excellence on behalf of the client at all times. Maintaining a high level of client satisfaction, client retention and growth - with the help of an Integrated Producer who you will be working hand in hand with - and a core team of creatives, content managers, editors and designers. As well as partaking and reporting into a core Leadership team, including our Executive Creative Director.

We are looking for someone not only with a strong background in client management, but also a deep knowledge of social media, particularly in the Entertainment vertical - as well as an understanding of processes for wider marketing creative delivery.

Responsibilities

Client Relationship & Commercials

• You will be responsible for the day-to-day leadership of this exciting new key growth client.
• As a lead, you will manage client commercial targets, contributing to the commercial success of this client - be confident in preparing Project/fee proposals for review, partner with Integrated Producers to demonstrate a strong sense of commercial responsibility, learn to treat client and agency money as if your own.
• Monitor how the processes on your account are functioning and continually review ways of working - ensure resources are used efficiently and plan ahead.
• Continuously look for new opportunities to grow your client activity as well as lean into Net New client opportunities.
• Establish a strong working relationship with all of your clients, from the juniors, right up to the Senior Managers. You should also be well known to the senior clients above this level - ensure you are forming relationships with both client budget holders and client influencers so that Jellyfish has champions/promoters within our client networks.
• Invite clients to key events/webinars, share success and case studies, keep client engaged with Jellyfish. You will be seen by clients as the lead voice, acting as a trusted advisor, confident and consultative every step of the way.
• Provide support and coaching to an internal network.
• Be an escalation point for tricky relationships and help to diffuse and overcome challenges to retain clients.
• To summarize key client & commercial objectives;
• 1). Drive Profitable Growth
• 2). Lead best-in-class client-centricity for Jellyfish
• 3). Be the strategic driver & innovator of the business.

Creative Expertise & Leadership

• You will be a subject matter expert on social media creative, with a range of experience from retainers to campaigns.
• You will have delivered paid, organic and creator/influencer/high value talent projects for high profile clients and events.
• You will be extremely detail oriented, mature, professional, adaptable, and have a deep knowledge of the entertainment space, social media management, social creative, talent relationships as well as being an advocate for the Jellyfish creative process.
• You will have an understanding of the wider creative marketing industry, and feel comfortable collaborating with other partners in the delivery of production, activations, red carpet events and brand partnerships.
• You will continue to stay on top of the latest developments, championing these areas and being a go-to person for Client Management globally.
• You will be an influential leader, embodying our cultural values and respected by other individuals - a brilliant and confident communicator.
• You won't have a