Manager - Broadband Services

<p><span data-teams="true">NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. </span></p> <p><strong>Primary Responsibilities:</strong></p> <p>The Manager is responsible for leading the Broadband Services implementation teams, including Asset & Ticket Management, ETL data conversion, and Provisioning. This position is responsible for strategic leadership for departmental operations, financial performance, and growth initiatives while ensuring the successful development, implementation, and support of Broadband Services solutions. The Manager collaborates closely with internal leaders and cross-functional teams, maintains strong relationships with NISC Members, customers, vendors, and partners, and is responsible for Member satisfaction with NISC solutions. This position reports to the Vice President of the Broadband Services Division.</p> <p><strong>Essential Functions: </strong> </p> <ul> <li>Participate with executive management in setting the strategic direction of the department.</li> <li>Translate the division’s strategic and tactical business plans into department operational plans.</li> <li>Work closely with implementation teams, product, and development teams.</li> <li>Collaborate with the management team to develop and implement effective plans for the operational infrastructure of systems, processes, and personnel.</li> <li>Design and implement systems and procedures including ETL data to maintain quality and technical excellence in implementation of NISC solutions.</li> <li>Design and implement systems and procedures to promote and maintain customer service excellence.</li> <li>Monitor all operations and provide timely, accurate, and complete reports to the division Vice President summarizing division operations.</li> <li>Evaluate the effectiveness and member adoption of NISC's products and provide insights and recommendations to the Division Vice President and NISC's product teams.</li> <li>Manage relationships with Members/customers to ensure exceptional customer satisfaction and provide timely, accurate, and complete reports to the division vice president on the status of Member relationships.</li> &